Gæstebruger
23. juni 2024
We are a family of 6 so we had to book two rooms and were told we would be able to get adjoining rooms only to find out when we arrived this was not possible! As we were split on two different floors mom stayed in one room with two kids and dad the other room with two kids, certainly not the ideal start to the vacation!! However Monique and the concierge team worked to try and fix the situation. By day two they were able to at least get us on the same floor with 3 rooms separating us still not ideal but made the rest of the week much better!! Thank you Monique!! As for the rest of the week, it went really well and we had a great time! Jamaica is such a great place to visit!!! As for the hotel, this was our first beaches experience after several Sandals experiences so it is hard to compare. They had a hard time keeping up with the crowd, towels ran out, food ran out, waits were long, machines were down (ice cream, milkshakes, glass bottom boat) etc. The rooms were average but older and showing the wear and tear, we had a few maintenance issues.
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