Gæstebruger
16. februar 2024
Let me save you the trouble: steer clear of Pura Vida Hostel in Brazil if you're heading to Rio.My experience at this establishment was disappointing, to say the least. The hostel staff lacked basic manners and appeared disinterested in providing quality service. Requests for basic amenities, such as fresh towels and toilet paper, were often overlooked. Additionally, cleanliness standards were not upheld, with the room often left untidy and windows left wide open, posing a huge security risk. Moreover, the room itself was cramped and poorly maintained, with malfunctioning plug sockets, a broken shower, and unstable bunk bed. The bedding did not fit properly, and the lack of safes and inadequate door locks raised security concerns. Inconsistent WiFi further detracted from the overall experience. We booked a room of 5 and were told there would be 3 on a bunk bed but it was a 2 person bunk bed but they just gave a thin mattress to put on the floor - it was far from what we booked. Attempts to address these issues with the staff were met with indifference, further exacerbating our dissatisfaction. Furthermore, the hostel's location necessitated navigating numerous steps, which proved cumbersome. It is worth noting that the hostel is situated near a Favela, a detail that should be disclosed in their advertising to accommodate guests' comfort levels. I have no intention of returning to this establishment in the future and will let people know not to stay here.
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