Vila Galé Rio de Janeiro

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

Very friendly staff, nice hotel. I booked a suite for one night, the room was clean although it could use some refurbishing. One window didn't lock, so the noise from the street was constant. Located in a street with some stores, but not an area where you feel safe walking around. No toiletries included apart from s soap and shower gel/shampoo. Coffee machine in the bedroom with 2 coffee pods. I couldn't see a menu anywhere, assumed these were complimentary, as in most hotels where you rent a suite. I was surprised to be charged 1.5 USD per capsule on checkout, and that there was a QR code informing me of this in the room. I couldn't find it anywhere though. All in all, great staff, but there is definitely a much better price to service/location ratio than this hotel in Rio

Hotel muito bom, atendimento ótimo por parte dos funcionários . Alguns sinais de desgaste em especial nos colchões das espreguiçadeiras da piscina gosto muito do hotel , mas não entendi se recusarem a servir almoço nas mesas da varanda , porém poderiam servir petiscos e comer de garfo e faca me pareceu uma regra sem sentido . Ou seja : porção de aipom com filé aperitivo ok , um bife com batatas somente para comer no quarto

리우 시내 중심가에 있는 호텔입니다 수연장이 인상적이였네요 걸어거 성당이랑 계단으로 갈수있는 위치여서 좋았네요 해변이랑은 많이 떨어져있습니다 야간에는 조금 위험해 보이지만 한블럭만 나가면 바,레스토랑이 많이있어 그리 위험해 보이지는 않았네요

Maravilhoso.. Piscina Café da manhã

Nos gostamos bastante. É bonito, bem localizado, bom café da manhã, agradável, funcionários solícitos, ótimo custo benefício. O único ponto negativo é que a cortina do nosso quarto estava um pouco suja, a do restaurante de café da manhã tbm. Foi tudo perfeito, mas se alguém se atentar aos detalhes será melhor ainda.