Riga Unimars Hotel & Spa

Put one star, because there was no option of zero. Booked by phone a room with aircon (outside was +32 that day), arrived at 17, room was still not ready, so, left my luggage and went for a dinner. Upon coming back I was offered another toom without conditioner. I asked for a proper room or to deliver me to another hotel, as it was quite late and it was difficult to find an alternative for me. Than a guard (!!!) appeared telling me that I didn't ask a room with air-conditioning, persuading me, I didnt speak with a proper person etc, I asked to contact a manager on duty - was refused. Thanks, they gave me back my money, but, in my opinion, it's not a fair game to change the prepaid room or announcing incorrect information (if they dont have aircon at all) and then telling a gorilla to explain me their fault.

Our reservation was cancelled without any message to us. Somewhat inconvenient to not know where to sleep after such unprofessionalism. Do not understand how anyone can operate like this. Please avoid this place unless you want to end up sleeping on the street.

Location is out of everything also there is no pool and spa in the hotel it is in different building you,have to walk there and pay extra 15€ per person

A great room, which even had a sauna. We liked the kitchenette facilities too

Standard property. 30min from center by bus, buses run 20 min intervals. Expensive for what was essentially a room with private bathroom.

Very good small hotel. Clean and comfortable room. Responsive and accommodative staff. Shopping center with restaurants nearby is a plus. A little bit far from the city center (15 min by a bus), but the transfer is easy if you buy bus tickets ahead (there is no way to pay for transportation nearby or online).