Hyatt Place Jackson Ridgeland

Loud Air Conditioner We stayed one night for a tennis tournament. Checking in was a smooth process. The beds were comfortable, but the pillows were not. We did like that the couch folds out to provide an additional bed. It was suitable for children, but an adult would not be comfortable. The bathtub did not have a drain stopper. The air conditioner was also extremely loud.

I had a few issues...the linens for the pullout couch dirty, requested more, the front desk clerk said she would bring to our room..she never came. After 1& 1/2 hours later she then tell us to come down & get it. Of course by then its almost midnight so we just decided to all sleep in the bed. Next day we tell the housekeeping lady we needed new sheets, & Also other lady that when she cleans our room we need new towels & beds made, we come back about 5pm & room nor towels were changed or cleaned. We call down to inform the front desk & they say you have to request service at the front desk & bc we are sold out we may not have enough towels for your family of 5. I tell him that I informed the housekeeping right outside my door..He says well they are gone for the day so you can come down & get some towels, I will see how many I have... Next morning I call to see when does breakfast end. I am told 10am. I arrive with my children at 9:40am, and all that is left is some bread, fruit, water, milk., nothing like the full breakfast advertised. It just seems as if they are short staffed, don't really care to do anything extra, & just going thru the motions to check off a box that it was offered, then actually being a service hospitality type of hotel. Would it really hurt to keep buffet out and stocked until 10am for the guests then close it, isn't thats who its for...otherwise breakfast should end at 9:40. Not impressed

Home away from home Glad there was an indoor pool and clean towels for the towel area, room was clean had a few scratches on the tables but overall everything was good!