Residence Inn Richmond Downtown

The hotel itself was fine, with a great location for visiting Richmond and friendly and efficient front desk staff. The main problem that I had was with the Valet car service -- if I hadn't read all the positive reviews about it I probably would have self-parked. Checking in was fine but when going out in the evening we had to wait a half hour to get our car and came close to missing a dinner reservation. They were clearly understaffed. Then my credit card was charged almost three times what it should have cost for an overnight stay and I'm now disputing the charge.

Very nice hotel and an especially great valet! I normally don’t comment on the valet service, but Cliff went above and beyond to ensure my car was delivered on time. Not only that, his smile, great personality, a quick wit was truly appreciated during my visit.

I enjoyed the hospitality held especially from the valet person Cliff, who is an incredible hard worker and every morning has asked me how my staying was and if anything was needed. Also very talented and warm hearted. It was great to be welcomed and hope to see him in a stand up comedy show soon!

This Residence Inn has many good features: 1. It is immaculate. 2. The shower has hot water and good water pressure. 3. The two women staffers on the front desk Dec. 25 and 26 were exceptionally helpful. 4. The windows make the rooms soundproof. We did not hear a peep from the busy highway outside. 5. An excellent bookstore two doors away 6. Many restaurants on the sane cobblestone block. Tiny improvements would include: 1. Having the one-bedroom accommodations most Residence Inns have. 2. Upgrading the breakfast a tiny bit with vanilla or plain yogurt and sliced bread to toast. Know before you arrive that the Courtyard and Residence Inn( both Marriott brands) share an entrance and a reception desk so you will not think you are in the wrong place when you arrive.

We have stayed here on a number of occasions when we visit family in RVA. The rooms are clean and comfortable. Hint: DO NOT accept a room facing the treet with the bars (Sine?), which play loud music until all hours. Made that mistake only once! This stay was also nice and Ciff the valet was a highlight!

Super convenient location. Staff is very helpful and friendly. The parking attendants are especially helpful and kind. Cliff was great at making me feel comfortable and helping find a coffee shop! He is an asset greeting guests and being the first face guests see at the Marriot