Red Roof Inn Richmond South

The front desk was rude with me when I came to check in early and tried charging me an additional $108 plus $25 when I had already booked the room… I don’t recommend anyone come to this hotel or book with them. The toilet was leaking when we first got in the room and the puddle kept getting bigger after wiping. In return of them purposely not helping my situation I left it untold so they can handle it for the next customers… I’ve never had any problems with any red roof inn EVER …

Do not stay at this hotel. I booked a stay with them last minute as I wanted to see my relative who was on end of life care. Booked the room through *********** and within a couple of hours my relative had passed away. Tried to cancel the room and asked for them to waive the fees. I was passed back to *********** without any sort of acknowledgement of my circumstances. They did not respond to *********** when they requested this on my behalf. Took the money and refused to engage with me apart from a few cold responses telling me again to contact ***********. Eventually *********** told me that Red Roof had refused my request. In the meantime I had raised a formal complaint with red roof who have not acknowledged this at all and given me no time scale for a response to my complaint. This hotel and company do not care about customers so avoid booking with them at all cost. They only want your money and will not talk to you.

Our room was super comfy, we didn't want anything too fancy but just a "homey" sort of feel. Well the lady we spoke to on the phone was SUPER nice and that gave us a great feeling as the Sonesta we called seemed annoyed we asked about a room! She said "it makes me happy to see you have a good stay" and that went a long way with us as tired as we were. This is an affordable, family travel sort of hotel so a nice night here is a good bet. We will be back next time we pass through! Great team and a great location. Only issue we had was our bike was blocked in by a truck and we couldn't leave when we wanted, but that isn't an employees fault

The pictures must be old because I thought this would be a decent place, then I saw it in person! When I checked in, you walked in the side secured window and could immediately tell this place was run down, but I was tired and I still wanted to give it a chance. When I opened the door to the room, I was blasted with the smell of ****. The room looked old and even more run down (nothing like the photos). The microwave was old and beat up and missing the part that makes it spin. The refrigerator was so degusting looking we were afraid to put anything in it. The bathroom looked like something out of a prison cell, the sink had a huge crack in it like someone's head had been smashed into it, the toilet would barely flush. The bed had some stains on the sheets and the towels looked used and all wrinkled up. This whole experience was just all around disturbing! Don't believe the pictures, like I did, they are very deceiving!

The hotel itself is your typical Red Roof, though I had an issue with my cable not working the first (of 2 nights) in my one room--so no television that night. Apparently, it worked in other rooms so it was just that room. I had moved to a different room the next day...so all was fine there. Check in was quite slow. There was always a lineup of folks in the vending area (as we were not allowed to come in the lobby. This made that area packed and hot and not the best experience. I've had faster check-ins at other Red Roofs 99% of the time. I know clerk REMMY had a lot on her hands with checkins, but if they only opened the lobby, she wouldn't have to keep going back and forth from the NIGHT checkin window to the front and then back again. It slows things down. REMMY was friendlier on day 2 for me. So that's why I'm giving her the "props" she deserves. I was able to get a small discount for the cable not working the day before. My first room was #121....that was the one who's cable wasn't working back in July. Hopefully it's fixed now. So if you're assigned 121...check immediately to make sure your TV works. Second room was #131 and that was better for me. Even though others say that they didn't like the kinds of people who stayed here (in other reviews), you have to realize this is a budget hotel and there's going to be riff raff at all types of budget motels. If they don't like that type of atmosphere, they need to switch locations and find a more costly option in order for them to feel safer. Sure some of the guests looked questionable, but unless you actually see things happening in the parking lot or in the rooms---we shouldn't judge books by their covers. :-) Anyway, as I said, REMMY may have had a lot of problems she was dealing with the first day I checked in---and thus wasn't overly friendly OR smiley upon checkin, but the 2nd day, she was better and thus, I'm throwing out a GREAT JOB to her for my 2nd day there! I would recommend to the owner to open up the lobby (at least during the day and up to maybe 10pm at night.) Standing in a cramped vending area/night checkin window...sucks.

Stay far away from this place. Upon check in i was charged more then what i reserved for. I even showed them the confirmation. Said i can go somewher else. Very rude unprofessional desk personel. We stayed because it was already 8pm. The room is in major need of renovation. The faucet litterly came off the sink, the ac didnt work properly, just overly poor maintenance. In the am i went to the office and asked if they had coffee the yeld at me to get out of the lobby and no, they dont have coffee. A bad experience and not worth the stay. Oh and i forgot to mention the roach that crawled on my wife while in bed. Never again. Good luck if you stay here.

the room was fairly clean and cheap but overwhelming smell of smoke in a nonsmoking hotel was nauseating. remote didn't work. bed linens abed were clean . parking good. right off 95 so for traveling for one night-good

Room was clean and quiet. Some shady characters out at night, but I still felt safe. Unfortunately, not restaurants nearby so we ended up with McDonalds, not the best meal on our trip. Staff helpful and friendly

I checked in this motel on November 28, 2021. When my husband and I got to the room it was cool, so we tried to adjust the heat. We could not get in to work, so I called the front desk, and she told me the heat thermostat was on the wall. We tried to adjust but it did not work, so my husband went to the front desk, and was basically the same thing. I then saw a bug crawling on the bed stand, and I took a picture. It was a bed bug or roach. We decided to check out. When went to front desk, I showed the clerk the bud. She did not offer another room. I filed a complaint for a refund but didn't get on. Don't stay there!