Extended Stay America Suites - Richmond - Hilltop Mall

設施老舊。價格不高還是合理。服務還是不錯的。

I stayed at this hotel and I was very happy my room was clean and very quiet and the staff was very friendly and polite Amanda the staff member made me want to stay an extra day and I did even my pet was happy I will always come back here for my stay and I recommend this place for everyone

Amanda at the front desk was so polite and helpful. She also asked if I have everything I needed throughout my stay. I enjoyed being treated with respect, dignity, and kindness. In this world we live in it’s rare to be treated with genuine respect and Amanda made me feel welcome and comfortable to be able to come back to Extended Stay Richmond again.

The housekeeper Lydia, and Amanda at the front desk are great! Both are professionals in their capacities. Lydia ensures that my family and I are comfortable always checking to see if we need anything, which we appreciate. Amanda thank you for greeting us with a smile and a kind word each morning. I appreciate all you do in making my stay a pleasant one. Thank you both.

Very comfortable, the staff wonderful from the front end to room service especially Lydia whom cleaned my room I’ll definitely comeback. Thank-you everyone for the special treatment and comfort you gave me!!

I stayed at Extended Stay America Hilltop Mall in Richmond and had some great service especially from the Manager and the maintenance guy Tony who came and fixed my stove within 10 minutes after being called. I really appreciated that as I do love to cook. Errol

Me and my family checked in after a long drive from LA. The staff seemed bothered that we were even there to check in. After we checked in we ordered kitchen supplies and they didn’t even have any available for us to use. The main reason we chose this hotel was because there was a kitchen to cook but we didn’t even use it! The elevator was broken so we had to go up three flights of stairs which wasn’t easy. We went downstairs for towels and we’re told they would bring them and by the next day I had to go downstairs to be told that the linen wasn’t ready…. Don’t understand that. We were also woken up by the whole buildings fire alarm going off.. this place is just filled with outdated furniture and appliances. At the end of it the employees are just lazy with bad attitudes and were gossiping about other guests every time we went to the desk. The worst one was a latina girl with glasses. We dealt with her the whole stay. Her attitude is just straight out terrible and my wife heard her talking about our family when she went to find out about how the breakfast worked. My wife said the girl was trying not to laugh in her face because she was just gossiping about us. I travel for work constantly and this is somewhere I will physically and verbally not suggest to anybody. My wife was so bothered that she is reaching out to Human Resources. Do not stay here.

My husband and I stayed at this hotel and we we’re catered to by Jovon a fantastic young man who provided us with top tier hospitality, customer service, his vocabulary, job knowledge and professionalism were all beyond exceptional. He was able to help us with issues the manager or assistant manager was not able to help us with and the young ladies that we’re there we’re no help just sitting on their phones which is very unprofessional and rude he definitely deserves a raise and to be running this location good job Jovon.

We’ve stayed here several times and found it bare bones but okay Sadly the hotel has changed over the last year and is now way understaffed, meaning there’s many times when nobody is at the front desk to check you in or provide kitchen supplies, and there’s not enough cleaning of the common areas (broken crackers on the floor of the elevator all weekend) We also felt that there was no security in the parking lot-one poor woman seemed to be living there So sadly we probably won’t be going back-it was a good inexpensive solution for the area and the pet policy is good but we didn’t like the direction the hotel is going