Gæstebruger
21. oktober 2024
I checked in on Friday afternoon around 2:00 for my two-night stay, and the front desk clerk was very friendly. I asked him to put me in a room he knew to be quiet, and he did. He shared the wireless password and said it was easy to connect. I got to my room, and neither my iPhone nor my iPad would connect to wireless Internet. I walked to the front desk and shared that I was having trouble connecting. Rodney said they weren't having problems down at the front desk and told me he would look into it. (By the way, my phone connected to wireless when I was at the front desk. When I got back to the room, I was unable to connect.) He called me back and said he had walked up to the third floor and still had no problem connecting and insinuated that it must be my devices. He also let me know that no one else in the hotel was having problems connecting to the Internet. He said that I could use the "office" near the front desk. This "office" is a little desk in the lobby where everyone can walk by and see exactly what you're working on. Ultimately, he gave me a support number to call. I called support, she took me through a number of steps, and she determined that multiple access points in the hotel were not working properly. She said she would call the front desk and ask that they reset the access points that weren't working and told me to continue trying through the evening. I was without Internet access all evening and the next morning. Come to find out, my colleagues were also unable to access the Internet in their rooms. I was gone the majority of the day on Saturday. I was able to access wireless without issue in multiple locations. When I returned that night, I still had no Internet access. When I got up this morning to check out, I still had no Internet access. Unacceptable. As for the rest of my stay... The hotel is recently renovated, and it's clean. The air conditioner on the wall in my room was ancient. It rattled every time it came on overnight. The bathroom towels are paper thin, and breakfast is OK. You can hear every word of every conversation in the hallway. The staff is very friendly. Listen, I know the Quality Inn isn't a five star hotel, and you get what you pay for. My big issue is that they did nothing to resolve the Internet issue. It's 2024.
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