Gæstebruger
1. juli 2023
The hotel on the other hand - Good points: - Pizza was lovely on the afternoon snacks - They fixed the broken toilet seat and the dangerous hair dryer that had a pin stuck in the socket which was live before it was fixed - Liked the slippers and the 1 vanity package (only one for two people) for the room - Like the boat trip from the hotel this was lovely - Some of the staff were lovely Issues: - It looks nothing like the pictures on the website - The shower was not able to hold its own weight without using a small shampoo bottle - The hotel complimentary shampoo and body wash were used and not sealed - The bathroom had mould in shower cubicle - Towels were not changed throughout our entire stay - There was a mark on the communal hall of what looked like hot chocolate on the floor for 5 days of our stay not cleaned - Skirting board on the wall was coming off the wall - Door was hard to lock and unlock - The bedding wasn't changed until 4 days after our stay - We asked to move rooms as the generator was starting for breakfast at 7AM outside our room until 11AM, but no rooms were available - Disability access is none existent at the hotel, it has a lift but to get to the lift you need to either use an inaccessible ramp which is so steep that the wheel chair wouldn't go up it or 10 very steep steps, getting to the pool the ramp is exactly the same issue as the front or with 5 steep steps. To access the dining room you needed to get down 4 very steep steps with no ramp available. - Some of the staff were rude in service - Wifi is NOT available throughout the hotel just in the reception, even then it was patchy at best - Drinks were limited and only allowed through certain times of the day - Snacks were served but these were at the bar where their were flies all over the hot dog and hot sandwich area - They used the same utensils for meat and vegetarians - Sofas were broken along side the sun loungers - The air con was no use nor ornament, as this also cost money to use - "All rooms are equipped with air conditioning, a private bathroom, balcony, free TV and telephone" - No parasols were available only permanent shade from a pergola - "The hotel has two swimming pools surrounded by loungers and parasols" - There was no currency exchange available, shop or safety deposit box ". Guest services available include currency exchange, safety deposit boxes for hire, laundry service and a shop."
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