Gateway Suites

Beautiful solo stay - Great Location Beautiful stay in Rethymno. Perfect location for the town. Manolis on reception was very welcoming and helpful. Bed was very comfy and the room was very clean. Would definitely stay again!

Lack of information and hospitality We stayed here for three nights. When we arrived at the hotel, the name on the apartment was different from the one in the booking. The hotel was apparently "new," and the renovations were still somewhat unfinished. There was a smell of paint in the air, and the terrace fence looked new. We were handed the keys, and there was an information folder in the room. There was no mention of payment. When we asked about it, we were told it had already been charged, even though the booking said payment would be made on-site. Over the next few days, we heard activity right outside our door starting at 8 am. A decoration and artificial grass appeared on the "terrace", which was glued down using a solvent-based adhesive. The smell of solvent spread into the room. We complained about this, but reception simply said that if the smell was somewhat gone with the air conditioning, then the issue was resolved. The glue smell stayed on our "terrace" for the whole stay. As a result, we couldn’t make use of the outdoor area or the bathtub. Other example of the lack of information was when we asked if the front door would be locked after reception hours. They told us it would be unlocked. When we arrived later to the hotel the door was locked. That is how we found out that one of the keys we were given was for the front door. A clear lack of service-mindedness and experience was evident in conversations with the reception staff. The room was a clean and comfortable with a small kitchen.

The hotel is at a very central area, in the heart of the old city and next to the sea and the fortress. Amazing beds, had a really restful sleep and easy check in process. Might only be challenging to find the entrance if someone comes at Damvergi street (entrance from nr.28 takes you to the back of the building, while main entrance with the reception is from Plastira street). Parking at low price is available on a 2‘ walk from the hotel.

Overall disappointed. Booked a suite (Harmony). Positive-large comfy bed. Negatives-plunge pool with no bubbles and cold. Terrace area felt like a narrow corridor with limited sunlight as we were so low down. The television was also faulty. Last evening, we couldn't get into the building following a night out. We weren't told that our keys only gave us access via the front door. When we did go to the front door, there was a couple with a baby who couldn't enter as there wasn't a receptionist.

A gem of a property- rooms are offset from the street so quiet, comfortable yet very convenient to the town and sites. For the value and price we reserved more than one room and it was excellent.

Excellent hotel in an excellent area!