Sheraton Reston Hotel

Reston Sheraton losing its appeal… I am not sure what is happening to this hotel, but the service has been poor for the last couple of months. I have been staying at this hotel for years, using it to prepare for and convalesce after international flights. I have stayed here twice in the past month due to business reasons. During the first stay, I was placed in the wing, instead of the main building of the hotel without any explanation. The person who checked me in (a red headed woman) was not the friendliest during check in. The hotel was pretty much deserted at that time. The room was a nice long stroll away from the front desk and restaurant. When I inquired about the reason why I was placed in the wing during checkout, I was told that the elevator was out of service. I was also told that I had the option of using the service elevator. I was not offered the service elevator as a choice during check in. During my second stay, I was again placed in the wing, service elevator again was not offered as a choice, and the check in was again crappy with the same red head. The elevator maybe down for months because they need a part that is sitting on a shelf somewhere in China. During my most recent stay in the area, I chose the Washington Dulles Marriott Suites. Not only was the stay phenomenal, but it was cheaper than the Reston Sheraton. My advice, stay there instead, you won’t regret it!!

The main elevators were out of service, but they did a great job with alternatative. They even put up snacks at the elevator doors.

We got to the hotel at 51’ then it was fine then the fire alam went on That was the worse

Nice facility. We Will come back in the future We enjoyed our stay. The staff was very pleasant and helpful.

The location is really nice and desk staff were very accommodating

I was having a good experience with the hotel as the staff was friendly and area was quiet, until the last night when I found black mold on the air vents of the air conditioning unit. If I had seen it earlier I would have demanded a new room or a full refund. I only came upon it because I went to put a pair of jeans near by on the chair to air out before I wore it the next morning to the airport. Also I do recall coughing a couple nights prior, but blamed it on the cold weather. I spoke to the staff attendant when I checked out and he said he couldn't give me a refund as I booked my stay through a third party. I responded by saying that I would be writing to their corporate office. When my health is on the line in the case of pure negligence to clean the vents I really don't want a free future booking I want a full refund to my card. To think I took out insurance for this stay thinking about all other risk possibilities other than exposure to black mold.