Nutfield Priory Hotel & Spa

Gorgeous place. Stunning views and beautiful Christmas decorations. We visited for the Christmas afternoon tea. The manager (I think his name was Abdul) was very friendly, kind and attentive, all the staff were lovely and our family had a wonderful time. Thank you.

I was not a guest at the hotel. A parcel for me was wrongly delivered to the hotel. I e-mailed the hotel and then rang when I could get a chance. Reception were brilliant. Polite, professional and helpful. They immediately confirmed receipt of my e-mail, and assured me they would do what they could to locate the parcel and let me know if and when it was found. Within 24 hours, a very nice lady named Amanda did indeed contact me to let me know the parcel had been found and they would keep it safe for me to collect at a time of my convenience - which I did do. I feel this is still a great example of customer service- even though as I said - I was not staying at the hotel as such and really just a complete stranger. They did not have to go to these lengths but I am grateful and appreciate that they did because the parcel was of great importance to me and I was concerned it would be lost. I am greatly relieved now. would like to return to the hotel one day, but next time hopefully as a guest or at least for an afternoon tea ! Thank you so much again to all at Nutfield Priory . What a high standard. 5 easy stars.

We had a spa day and stayed the night. Positives: The building of the hotel is absolutely beautiful. The room was spacious and clean. A huge variety of tea and coffee in the room. On arrival, the reception team were friendly and called over to the spa to let us know our room was ready early. Staff in the spa were lovely. Made us feel welcome instantly. We were given robes and flip flops. Massage by Tanya was brilliant and I felt relaxed afterwards. Afternoon tea in the spa was pleasant. Breakfast was delicious- lots of choice and friendly atmosphere. The dining space is stunning and the positioning of the tables by the window was a nice touch. It was lovely to look at the view. Extensive wine list in the restaurant. Things that would make it 5* - Our room was absolutely freezing even with the air con on the highest heat setting. - Dinner in the Cloisters Restaurant was very hit and miss. I ordered a medium rare steak. It came out very well done (I couldn’t cut it) I politely had to send it back and the second one arrived. It tasted like charcoal and not much else and the chips were raw. By the time my meal had arrived back, my husband had finished and I had to eat by myself. I felt as though we were treated differently because we had a spa package- almost like we didn’t matter in comparison to other outside guests. We were given a set menu but the small print said ‘£45 each towards your meal’ once I asked for the a la cart menu (which we had seen online), we received a more attentive service. The dinner let the experience down. Overall an enjoyable day/night stay.