Hampton Inn & Suites Seattle/Redmond

The chanel lineup online that was supposed to be accurate was not so it was difficult to find something to watch. It would be great if the on TV guide were available instead of scanning a QR code and going to a listing that is wrong. It would also let guests see what is on instead of blindly channel surfing. The remote was slow to work, you had to press the buttons very hard to get the channel or volume to change. The pillows in my room were a bit dodgy (lumpy and broken down) and they all seemed to be the same firmness. I prefer a mix of pillows (some firm and some softer). and the ice machine on my floor was broken, which was inconvenient, especially after a long day. Breakfast was tasty and well-maintained, the room clean and tidy, and the staff were welcoming.

Very good nice and quiet. Very friendly staff.

酒店房間很大，小孩子可以自由活動

#好評#對地面清潔度，牆壁清潔度，公用空間裝修，職員友善度，床品質素，防治蚊蟲措施滿意；这个酒店不错，位置好，交通方便，附近有大卖场和餐饮。早餐可口，服务热情。

The room was clean and comfortable. Breakfast was good, a nice variety; just wished it was longer in the morning. Convenient location to all. The heater /AC did not work well; had to just use the fan. Water pressure was great in the shower!!!!

Honestly, this has been the worst experience I’ve had at a hotel. I stayed one single night, and then checked in for 4 nights a few days later. The first night went okay, except the room was poorly cleaned and had hair all over the bathroom. The toilet lid was half off and I had to pop it back on manually. The receptionist who checked us in at night was amazing. He gave me a handout with a list of all the hotel amenities, check out times, wifi access, etc. He apologized for the rooms being across from each other and not next to each other, which was sweet. He worked almost every night I was there and he was so kind and informative every time. The day before our second check in, I received a voicemail requesting I call and confirm my reservation for the next day. I called 3 times and each time the receptionist kept hanging up on me, and then put me on hold for 5 minutes. Finally when I confirmed my reservation, I requested the third floor which I was told was “do-able” since I booked two king rooms and those are “Easier” to reserve. When I arrived, the receptionist Punam was extremely rude to me. She was so dismissive and did not apologize for putting me on the first floor. On top of that, the two rooms I booked were nowhere near each other. She did not explain any amenities to the hotel. Did not tell me the room number. Did not tell me or apologize that the rooms were so distance from one another. She just handed over the key cards and dismissed me. I felt so uncomfortable and unimportant when I checked in this second time around. Each time I saw her after that she never greeted me or made me feel welcomed. The first floor was, as I thought, very noisy. You can hear the people above you walking and rolling their suitcases around at all hours of the day or night. During the third night, my room was not even cleaned. I asked the housekeeper directly if she could and she agreed, yet I came back to an uncleaned room. I tried to call the front desk and housekeeping for towels, and no one responded. Either their outdated phone was not working, or they were ignoring my call. I went to the front desk and they told me they were out of towels, but they were in the dryer and they would bring them to my room in 15 minutes. They never did. It’s funny how their motto is 100% satisfaction guaranteed but I didn’t get any of that type of service. This was the worst experience I’ve had at a hotel and I’ll never stay at a Hampton again.

My husband brought our toddler and I along on his work trip and this is where we stayed. The staff is welcoming, friendly and accommodating. The front office manager, Keela P, fixed our travel agent’s mistake immediately, free of charge, with no hesitation. And Pat H was knowledgeable, helpful and always so sweet to our rambunctious toddler. We truly felt her warmth every time we interacted with her. Coffee, tea and water is available in the lobby 24/7, the gym has long hours, is clean and usually empty. The pool has long hours as well, was only closed for a day and opened very promptly by staff. (We were very pleased with the excellent communication regarding the pool as well, as we were bummed it was closed and thought it would be out for longer) The room was spacious and clean, shower products were great quality and smell lovely, and we had no issues receiving anything we needed. Complimentary breakfast was also decent. Very standard hotel breakfast with a rotation of items throughout the week. We are very happy with this hotel, would definitely recommend it and stay here again!

The location is good - stores, gas stations, etc. in the area. The room was clean and had a typical layout for a Hampton Inn. There are multiple USB ports for charging electronics (both bedside tables and main area). We got the digital key but had issues with it almost every time we tried to use it - it would just spin, then when I clicked "try again”, I got an error and had to exit and go back in - sometimes more than once. I made sure I was on wi-fi, but that didn't make any difference. You had to use the digital key in the elevator, so this was really a pain. We bypassed the front desk but had issues getting the key to work in the elevator and asked for assistance. The man who came to help wasn't necessarily rude but was obviously not happy that we were bothering him. Someone came in with a physical key (that worked), so that took care of it. I have used digital keys before and never had an issue, but it was such a hassle, I won't do it again. I do not suggest the free breakfast. Scrambled eggs were edible, but that is the best I can say about them. the bacon was extremely hard and crunchy. The fruit looked like it hasd been setting out for hours (It was Sunday, so hours were 7AM to 10AM. We went about 8:00). I only got a few eggs and couldn't eat the bacon, so decided to get cereal. Poured the cereal, but the milk was out, so had to toss it. The coffee in the room was was not very strong, so I went to get a cup of coffee, but it had run out. I hadn't used the app to checkout previously but thought I would try it - I didn't see it offhand, and didn't have time to look for it, so checked out at the front desk. I asked the agent if checkout functionality was available in the app, and she was extremely rude and not helpful. The conversation went something like this: ME: "I was going to check out using the app but didn't see where to do that. Is that a functionality in the app? AGENT: "That's not my problem". ME: "Well, it's your app, isn't it?" AGENT: "It's not my app". ME: "It is a Hilton app, isn't it" AGENT: "if it isn't working, you need to get in touch with your provider" ME: I didn't say it wasn't working, I was asking if you can use the app to checkout." AGENT: "I don’t know anything about it". Needless to say, I won't be staying here again.

Nice property with great front desk agents. Punam is a very pleasant person and was very helpful during our stay. My mother is a busy executive and our family is house hunting. Punam took the time to give tips on locations. My mom thought that was very nice of Punam to do so. I hope her boss knows what an asset she is to the Hampton Inn Redmond. Thank you for your kindness Punam.