The Hotel Rafiya, Redditch

Turned up and the car park had abanded ice cream van and various other non running cars there. Reception smelt like a dirty ashtray. The room we were given looked like someone had just been sleeping on the bed. There were stains on the bedding and then you took the duvet back, it got even worse. The bin was full of rubbish. It smelt unclean as well. THE REASON WHY THERE ARE NO REFUNDS IS BECAUSE ITS VERY POOR AND THEY KNOW IT. Also look at there apparent 'good reviews' they all look the same. Hmmmmmm spend £20-30 more and sleep better in a nice clean-tidy hotel.

Absolutely appalling. Due to unforeseen circumstances we had to cancel our stay. I called to explain but all I got was you won't get a refund. It turns out that he didn't cancel the booking and I received a call at 11pm asking where we were. Hotel/chain won't admit that they are at fault for not cancelling the room saying I called the wrong number and that no good will gesture or refund would be issued due to them not being at fault

I stayed at this hotel with my dog. I was a solo female visiting family 4 hours away from Home. I booked a pet friendly room and informed the hotel I was coming with my one dog. I was woken at 01.30 in the morning by a 2 aggressive males, one saying he was the owner. He kicked me out of the room as he stated I wasn’t given a dog friendly room. I was put into a filthy room that stinking of ****. I had to pay an extra £40 to stay. As I lived 4 hours drive away I had no choice but to pay this. I have photos of the filthy room and a recording of the males banging my door and the hotel company have refused to give me a refund. Do not stay at this hotel. It needs closing down!

A dump, not dog friendly as their website states. Owner is rude and a bully, I travelled solo with my three small dogs I emailed to say I have dogs as per *********** suggests, After chatting to reception and them making a fuss of my dogs I was then given the room. The room smelt of cigarette smoke it’s supposedly a non smoking hotel. The staff in the evening were all smoking **** around the corner, disgusting. A man who said he was the owner bashed on my door in the early hours demanding money for my dogs, scaring us all, I didn’t have the money being requested and he kicked me and my dogs out in the middle of the night so I had to sleep in my car!! Absolutely disgraceful and no need, website says there might be a charge, reception saw my dogs and said nothing the owner demanded £75 per night extra.

What can I say pile of S**t and that’s putting it mildly we have stayed here b4 a few times and it wasn’t to bad but this time the rooms are tired dirty run down the bar and the restaurant was closed even though we were told it would be ready there site didn’t say nothing or even when we phoned this place is being used by wafes and strays we had to travel by taxi to food places or get a drink

Dropped in her one time on the way home l. Very lovely place and have friendly staff.. I personally would say the money value is quite good and they have a good range of drinks on their menu allowing you to work through them I would definitely recommend a visit

DO NOT STAY HERE. There are extremely dangerous dogs who are allowed to be out loose. Two big mastiff style dogs have attacked my husband and our small dog, they both have injuries which require medical treatment. I have heard from locals that this has happened before. It is a disgrace. Avoid at all costs.

We booked this place for a stop over for a family funeral but we never stayed after seeing the place,dirty toilets,room wasn't clean no kettle,not even an aerial for the TV,probably the worst place ive ever booked,looks like a drug dealers stop over place.dont book this place it should be shut down.

Read the other reviews, it’s all true unfortunately.. or fortunately if you like that kind of thing 😉 The outside reminded me of the crossroads motel, not the one from the British soap staring Noele Gorden, the one from Breaking bad where Wendy plied her trade. Once you are inside, having been let in by a nice lady from reception (because the key cards don’t work, or are missing or something.. they will let you in 24x7, just knock on room 10! Inside is ok, a bit cold, but it isn’t dead of winter so you won’t freeze to death. It all looks ok if you squint a bit, the bathroom is good if you prefer cold water to hot. Facilities, the TV worked, if you don’t mind your UHT milk sachets a few weeks out of date (if you would dare to use that kettle) you can make a drink. Other reviewers have mentioned dirt, smells, noise and weird goings on, so I don’t have to.