Katra Marriott Resort & Spa

Excellent service and food

Fantastic hotel in a great location. Everything about this place is simply great. The room size (suite) is large, comfortable, airy, and bright. The suite includes a living room, a bedroom, and a balcony. There is a very nice pool surrounded by a green space. The food was very tasty and good. The Vaishno Devi shrine mountain was a great sight from our balcony. The staff and the front desk deserve all the kudos for their service and attention. Spacious bathrooms with grab bars in the shower area make the bathrooms senior friendly. The evening Mata Aarti conducted by the staff each day in the reception area adds an element of divinity to the place. 10/10 for the hotel on all counts.

Have stayed at this lovely property on numerous occasions in past 8 months. View from the rooms and layout of the property are pristine. Staff is most courteous and go out of the way in making your stay most memorable. Mr Deepak , Ms Barkha (Duty Manager/ front desk lead), Mr Rohit (house keeping), Mr Vishal, Ms Anjali (TPK restaurant), Mr Vishal, Mr Pankaj & Mr Bhavani (chefs) are a few of the shining pillars, who need a special mention. However, the spread for buffet meals needs improvement. Also, items like avocado, orange juice not being available, supposedly due to vendor issues, needs looking into. Also, use of swimming pool in T shirts/ shorts and salwar suits is against the norm and shd be curbed. By far the best resort in Katra, highly recommended.

Our stay at the Marriott Katra resort in Family Cottage was simply unforgettable. The hospitality and service were top-notch—the staff was warm, attentive, and made us feel completely at home. The cottage was amazing, spacious, clean, and perfect for a family. Everything from check-in to checkout was smooth and hassle-free. This was truly one of the best experiences of my life, and I’d highly recommend it to anyone visiting Katra Marriot for your next yatra.

I had high expectations for my stay at Katra Marriott Resort & Spa, given the brand’s reputation. While the property itself is well-maintained, with clean rooms, a peaceful ambiance, and a decent range of amenities, the overall experience was marred by the unprofessional behavior of the staff. From the moment I arrived, it was clear that the service standards did not align with what one would expect from a Marriott property. Many staff members lacked basic hospitality training and professionalism. Their attitude and approach felt more like that of a local budget hotel than an international luxury resort. Simple requests were met with indifference or confusion, and there was a noticeable lack of coordination and courtesy. The buffet breakfast, though varied, was poorly managed, with staff appearing overwhelmed and inattentive. It’s disappointing to see such a promising property let down by a team that doesn’t reflect the values or service quality associated with the Marriott name. For the premium price charged, guests deserve a far more refined and professional experience. I hope the management takes this feedback seriously and invests in proper staff training and supervision. Until then, I would not recommend this resort to travelers expecting international standards of service.

I recently stayed at Marriott Katra and had an excellent experience. The location is ideal—close to Katra Railway Station and the starting point of the Vaishno Devi yatra, which is very convenient for pilgrims. The rooms are clean, spacious, and well-equipped with modern comforts and beautiful views of the hills. The staff were extremely polite and helpful, making the entire stay smooth and pleasant. The restaurant offers a great variety of tasty Indian and international dishes. I also appreciated the gym and spa, perfect for relaxing after the trek. Highly recommend Marriott Katra for a comfortable and peaceful stay.