Passport30373568942
2. december 2024
The experience did not justify the excessive charges they impose. There are several issues that need to be addressed before they can claim to offer the quality of a 5-star hotel. Firstly, the bathroom exhausts are poorly installed, leaving gaps around the walls. This poses a serious privacy concern, as the ducts are easily accessible from the outside. I've attached a picture for reference. Additionally, rooms on the top floor have similar gaps leading to the terrace area. To make matters worse, the air conditioning in these rooms is ineffective. We switched rooms twice, but the problem persisted. The property has an issue with stray dogs. Guests often place room service plates outside their doors, which the dogs then lick. I sincerely hope these plates are thoroughly washed with plenty of dish soap, or else the hygiene is questionable. The restaurant management is another major disappointment. In the past, they used to serve authentic Konkani thalis, but now they've switched to a buffet system that doesn't live up to expectations. The quality of North Indian and Chinese dishes is subpar, and frankly, they should not offer a buffet if they can't prepare these cuisines properly. When visiting Konkan, guests expect traditional Konkani food, not something like chicken chili. They need to better understand their customers’ preferences. The restaurant’s timing is also an issue. The staff repeatedly calls guests as closing time approaches, which is disruptive. The restaurant closes at 10:30 pm, which feels too early for a holiday destination. Lastly, the beach has deteriorated significantly. In recent years, cars are often driven recklessly on the beach, which is unsafe, especially for families with children. The hotel management should report this to the police, as it's becoming increasingly dangerous. Drunk individuals can be seen openly drinking in their cars and then driving around the area.
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