FOUR Ratingen Dusseldorf Airport

挺適合商務出差的，就是附近不是很方便，但是整個酒店都很乾凈整潔，建議如果租車的話再來。剛應該被萬豪收購的酒店之前處理不是很好，但是後來換了總經理之後非常好。

The hotel has apparently changed owners again. This is the third name change in 5 years. Formerly known as Tryp or Precise House, it is now called Four and belongs to the Marriott group. One should expect appropriate service there. However, this was not granted to us. We had already rated the hotel under its previous name. The conditions of the hotel remain unchanged regarding location, etc. Without a car, you are lost here. However, the service of the hotel has deteriorated significantly. We stayed in the hotel for 3 days. During these few days, neither was the bed made nor was it changed. The towels were also not replaced. Even toilet paper was not replenished. The entire room was not cleaned or tidied up. Upon inquiry at the reception, we were told that they would take care of it. However, something only happened after the 4th inquiry. The reception did apologize for this, but we have never experienced such poor service in any Marriott in the world. The staff either needs to be trained or replaced. This is unacceptable and condescending towards guests. A complaint to the Marriott headquarters has remained unanswered to this day, which gives us a lot to think about. Does the customer mean anything to the Marriott group? The only bright spot was the breakfast, which was acceptable so far. However, the preparation of omelets was denied under the excuse that it was not desired by the hotel. This is somewhat problematic for international guests, as the breakfast has not improved and does not offer enough for international guests. All in all, we can say that we will think carefully about staying at this hotel again. The service has become so awful that it is no longer acceptable for an international group like Marriott. On our next visit to the region, we are very likely to choose another hotel.

L hotel si presenta senza scritte all esterno perciò difficile da trovare, alla reception personale inadeguato, la camera grande e bella ma con 17 gradi e nonostante le nostre rimostranze non è cambiato nulla nei due giorni in cui sono stato, la scaldavo con l asciugacapelli, la seconda sera tutte le tessere per aprire le porte non funzionavano e i due soggetti al ricevimento andavano in panico a tal punto da dare la chiave di un altra camera a me ed a una signora, chiedo una bibita per prendere una pastiglia e mi viene detto che il frigorifero è chiuso quando un minuto prima aveva dato una bottiglia ad un altro cliente, mentre faccio le mie rimostranze il tizio se va mentre parlo. Sicuramente non ci tornerò.