Homewood Suites by Hilton Rancho Cordova

Google review summary 4.5 229 reviews 5 star 4 star 3 star 2 star 1 star Reviews on other travel sites Tripadvisor 4.5/5 · 64 reviews Priceline 9.2/10 · 13 reviews Reviews Debra Gardner 7 hours ago on Google 1/5 I didn’t get a chance to stay here because Paige canceled my reservation because she was jealous about how much I was raving about the amazing job Leslie did in creating my 7 day reservation at the counter after taking me on a tour. Leslie is amazing! The main reason I came in today was to add an additional day to my reservation, and I expected another great experience, but I walked out being bullied by Paige who thinks that she’s God. Boy, did she overstep. Leslie should be in management not Paige. Paige is a jealous envious employee who took her bad mood out on me so I called the Hilton corporate office while sitting on their couch in the lobby and she got wind of it, and she started yelling at me from the counter telling me to leave “her” hotel. I didn’t know it was her hotel. I thought it belonged to Hilton. She’s got some nerve. She canceled my reservation. Well, she canceled my reservation because I was on the phone with the Hilton corporate office and then she told me to leave her hotel. She’s a mixed up young woman who doesn’t understand who the customer is. This all started because she was jealous of Leslie as I mentioned because I raved about Leslie when I came in and the great service I received from her when I made my 7 day reservation the week prior. Then she tried to tell me that she couldn’t keep my reservation for sure because she never knew who would be coming in such as a rowing team that may need 10 rooms so she couldn’t guarantee my reservation. I had already made my reservation a week before I walked into add an additional day to my reservation. She’s insane and she needs to be doing something very different like not working directly with the public. She was trying to make small talk with a young man working behind the desk and he was trying to ignore her while she asked questions about what he thought about certain things none of it pertaining to work. It was very obvious to me that she was trying to gain his favor. She’s a wreck. At this point, the head of maintenance who I met once and is a perfect gentleman willing to assist the guest and Leslie, who I believe is a full-timer working behind the counter…these two are the only two I’ve met in my 3 visits to this hotel who know how to interact with the customer or guest to ensure a pleasant experience at the least.

The staff is amazing and the rooms are everything!! Clean, Quiet, Very nice floor plan and spacious. I’m always cold, but I was able to take my sweater off and the temperature was perfect in my room even though it was cold and raining outside. I mentioned to the front desk attendant that I’m coming back Dec29-Jan2 for my birthday weekend and she assisted me with trying to see to it that I get the room I asked for… Thank you very much Juliana for going above and beyond in assisting me.

The room was great, pool was great and breakfast was great. Our main complaint is our key cards kept not working in our door. Everytime we left we had to get room re-keyed. We kept telling the staff but nothing was done. We would go out of the room go back upstairs and then have to go back to get room re-keyed. All three cards had the same issue. Cards would work for lights or other doors but not our room door. Was very frustrating and inconvenient but nothing was done to help us.

Amazing staff. Especially Dominique in the restaurant. She went above and beyond to make sure we had what we needed in the restaurant. Her people skills are amazing. The 1 bedroom suite is perfect for our family. Maids were very generous in giving what we needed for the room.