Red Roof PLUS+ Raleigh Downtown - NCSU/Conv Center

I love the red roof

Hotel barato , por vezes muito barulho e vizinhança não amistosa

The lady that worked the front desk on Aug 7th around 1pm and the 8th around 10am was not friendly. I tried calling multiple times to see if I can do early check in as that is what the agent from Red Roof Inn said I could do. No one answered the phone. When I came in, she was talking through her AirPods with someone. She didn’t explain the policy and procedure, didn’t hand a receipt no nothing. Even when I asked for a receipt she said they would give it at check out but I didn’t receive anything. Even when we checked out she asked if we were checking out, to put the keys in the box. No, have a great day or how was your stay, nothing. I’d like to think she was having a bad day but I don’t know. The room was not up to par. It was okay since it was only for one night but rather disappointing since we paid over $100 for the night. There were stains on the floor that was either blood or just hair dye. The bath tub was stained, low water pressure, dusty and the fridge door was dirty. The beds were clean but the quality of the mattress was bad, you could feel the springs. Walls were very thin, I could hear conversations from the other rooms and I can hear when they turn their shower or sink on. It gets super loud when the water is turned on. Something is wrong with the elevator! The doors would open half way then close. They when you’re in the elevator, you’re stuck on one floor for a little then it opens. Very concerning…

Comfortable! The staff was super friendly and helped us when our room keys stopped working on day two of the trip. Beds were super comfortable and room was very clean. Our only complaint was a slight odor from the A/C and that our chain lock for the door was broken.

Employee (night shift) wasn't polite. Toilet was not flushing, smoke detector was chirping, maintenance folks come only in the morning. Not a comfortable bed though.cockroach was in the room.

The front desk staff were professional and kind. I felt welcomed to be staying at the hotel.