The Imperial Palace

This hotel is a STRICT AVOID in Rajkot. On entering the room allotted to me I was shocked to see only ONE HAND TOWEL ( even though we were a couple staying in the room ) NO ROOM SLIPPERS and WOODEN FACES OF ALL THE STAFF INCLUDING THOSE AT THE RECEPTION. The staff should be taught how to smile at Guests. When asked why only one hand towel in the room, the answer given was, if you require we will provide you one more. Luckily they had provided 2 bath towels. THIS INSPITE OF THE RATE BEING 7000+. There are much better options available now in Rajkot so not worth spending this much amount for a hotel which does not understand the meaning of HOSPITALITY

The rooms are quite spacious and pleasant. However, they are extremely noisy, since you can hear people strolling down the corridor or conversing in an adjacent room. The food quality was quite decent. The complimentary breakfast does not include coffee i.e. cappuccino or Americano, you have to pay for it, which is extremely rare in the hotel that pretends to be star rated. There is a very nice installation in the lobby, but it is completely covered with dust.

A hotel we have been using for years. Every trip to Rajkot we went to this hotel as the service was excellent, location was perfect and best in class in Rajkot. My previous trip last December 2023 I felt a change in the service but thought it could be due to the hotel being full. However, I have just been there for 3 days when the hotel was practically empty! Service in the restaurant was below average, with some staff showing very little interest towards guests. Worst than this was I gave my laundry and gave instructions to reverse iron or place a cloth on top (not to apply ironing directly to the top). Two expensive items came back ruined and when I complained the house keeper’s response was “the laundry staff should have known how to iron clothes, without needing any instructions. Instead of accepting his fault and trying to find a solution his response was these things happen, and for us to forget and accept that a mistake has occurred.” I had to complain to the manager and said unless it’s fixed I want to be paid for the damaged items. It took them 2 attempts to fix the problem and this was only done because I insisted in a refund of my items of clothing which would have been a hefty bill. Weighing scale in my room was not working the house keeper team again had no interest to provide another scale. The engineer team had to step in and get another scale from a different room. The only plus point this time round was the reception team. Very disappointed experience!!!

The rooms were clean, food was amazing, service was fantastic so a very good hotel. The swimming pool was enjoyable. The staff worked around the clock to help us out. The rooms where spotless and flawless. The pure vegetarian food was really good and it is worth going again.

The Imperial Palace is one of the oldest five star hotel in Rajkot. I have been staying in this property from last 7 years. I really liked the the ambiance of the hotel. Mr. Pranay Thakkar has always been very humble and cooperative. The Rooms are spacious, neat & clean. the kind of amenities they provide is very nice. The buffet Breakfast was good

Explained everything to three different staff. Hussain, various reception staff and your manager Akash Pandey. Issues : Noise from neighbouring room. Shouting, TV and 7 guests in one room! Door key cards not working from day one. Reset 14 times for both of us. Air conditioning not working and wasn't fixed despite complaining. Smoking smells in corridor from other rooms, despite complaining NOTHING happened. Worst experience of a hotel management. Akshay Pandey, should not be a manager, he has no manners or people skills. All he said we will sort it out. Nothing done to resolve my suffering for 3 days. He was suppose to call me after 30 minutes.... He never did! I inquired at the reception and yet he had simply sat in the back office and never came out to explain anything. Absolutely rubbish service and poor quality of services. My professional advisor will investigate the matter with international Hotels Group Authority. Draft out strong case and send it to Media Influencers, Hotel rating authority, Google reviews, Trip Advisor reviews and Mumbai Media channels.