Mediterraneo Palace Hotel

easy to park car

A ‘modern. City hotel masquerading as 4-star, while really about 3 (if I was generous) Only 1 lift. So access can be problematic at times. The room we were in was huge. However, it was poorly equipped and maintained. The shower would have been lovely if only the shower head had been cleaned sometime in the last year, and the nasty laminate flooring was uneven and cracked in places, causing a trip hazard. Curtains were difficult to draw. There was no bedside light on my side of the bed. The safe didn’t work. Breakfast was, in my opinion, quite horrible with few choices and many rude tourist groups who made the experience even worse. Food was not restocked quickly. Reception staff seemed to move around in a confused dream.

First thing to realize 4 stars in Sicily is different than 4 stars in the US. With that We were in a superior accomodation. The room was HUGE, Clean and bed was very conmfortable. Bathroom was very large Shower was so modern with so many nozzles we couldnt figure out how to use it. Over size large balcony deck but side door was ajar. Breakfast was wonderful and huge just like every breakfast hotel in Sicily. Area wa great with many places to eat and shop Single Elevator service spotty and front staff trying but too busy

Lovely rooms very large and well appointed However....just one lift which is very slow and has to serve the 90+rooms over 5 floors, and the 2 basement floors. Service at breakfast is non existent. Ask for help and the staff are almost rude in their response. Just 2 coffee machines , both very temperamental and prone to breaking down. So 120/150 plus guests trying to get coffee before their trips depart is a recipe for chaos. It is faster to go to the downstairs coffee shop and bring back a takeaway. Staff do not clear the tables quickly enough, nor does the buffet get replenished very quickly.

The Palace was a beautiful resort. The staff was impeccably trained, spoke English and were cordial throughout our stay. The grounds were stunning and the restaurant food delicious. Our stay was perfect.

Bed was rock hard, pillows flat, floor bubbled and moved when you stepped on it, could not access lift as in almost continual use by staff, breakfast buffet sparse, pastry stale and fruit was FROZEN. Basic is so much more than this place was - Avoid if you can.