Illa Experience Hotel

We booked a 3 night stay at Illa, which didn’t quite go as planned but we were very thankful for the kindness from ALL the staff. We arrived rather late on our first day and while we had booked a room on the second floor, we were very unfortunately put in a room on the ‘lower ground floor’. This room was at the bottom of the stairs as you enter the hotel, with 3 windows at high level, facing the road, that had opaque glass and bars on them so there was little natural light and zero view. The room was also very noisy with people coming and going early in the morning. We asked to be moved on the second day but were told the hotel was full, however they could move us the following day for our last night. This was extremely disappointing as this was the start of a very special and long awaited holiday. I cannot fault the staff as they were all extremely nice and as helpful as they could be given the fact there were no available rooms. So to try and make us happy they provided us with a complimentary spa treatment and dinner at a local restaurant, La Vid, which was wonderful. When we moved to a room higher up in the hotel it gave us a much better experience and appreciation of the hotel. All praise to the staff who were all lovely and the latter accommodation was perfect, it was just an unfortunate incident which our travel agent is investigating.

This is a chic boutique hotel in Quito. The decor is a mix of traditional and modern. Our room, however, was all modern located on what appeared to be the quiet side of the hotel where there was only 1 room on each floor. Our room was large and comfortable. The dining/bar area was in a kind of open air rooftop that was beautiful. Drinks were good, breakfast was also good.

Set in a great location just 10 mins walk from the main square this hotel cannot be appreciated until you pass through the large yellow doors that screen it from the street. The bedroom was a good size with all the amenities one would need creatively designed. Dinner was great and the breakfasts were the perfect start to a day’s walking around Quito. Staff were all excellent.