Rennae J
25. december 2023
I had to make an unexpected trip to Quincy on December 22 because my 93 year old father was hospitalized for Covid pneumonia. I wasn’t sure how long I was going to stay, but I ended up checking out on Christmas Day. I was so impressed with the staff there. They were so kind, compassionate, and helpful. A special shout out to Kylar, Monica, and Lyndsey. (I apologize if I spelled your names wrong). Kylar came and fixed the toilet because it was not flushing properly. I’m sure that is not her favorite job, but she did it with a smile. Lyndsey upgraded me to a different room my last night there because there were more flushing issues. And Monica came and gave me a hug in the parking lot just as I was leaving. They went above and beyond, and they were such a blessing to me during a stressful time. The breakfast was just what I needed every day before I headed to the hospital. The hotel was also decorated beautifully. The hotel staff helped me to make the most of the situation. There is something to be said about excellent customer service..:I would definitely stay here again. God bless all of you!!!
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