Hotel Mono Azul

Teething troubles maybe, but frankly struggling to think of a worse meal experience. Pizzas were off, no white wine, and a 20 minute wait for drinks to arrive. We waited an hour from ordering to then be told that 3 of the 5 dishes we’d ordered were not available. We considered leaving at that point but decided to stay - wrong move. No apology but we grudgingly accepted a free drink. We saw other tables leave, fed up of waiting. Another 40 minutes and repeated requests finally saw our food arrive: two very ordinary chicken burgers, soggy fries, a quesadilla with barely any cheese, fish fillet that managed to be both raw and overcooked in different places, and the saddest plate of tomato spaghetti ever - cold, bland and smothered in unpleasant tasting pre-grated “Parmesan”. The spaghetti and fish were essentially inedible. I get that things can go wrong, especially with a new venture, but the attitude was awful - a meaningful apology could go a long way in a situation like this, but none was received. We complained again and were not charged for the meal - but the damage was done. A wasted evening, and we left hungry.

Had a lovely stay here, room & property was nice. Mainly all renovated- their pictures are not updated on their website! We were pleasantly surprised when we arrived. Super clean, bright & fresh. Ice cold air conditioning. Be careful with having windows open, luckily we only had a small lizard & were able to scoot him out, either that or he slipped through the door crack.. Because the property is backed up to the rainforest lol! Thank goodness no snakes or poison dart frogs! Lol They were working on the pool cabana bar during our stay. Even when I had a migraine they said they would ask the workers to stop but they weren't noisy so I just retreated to my room but offered to have a pharmacy delivery for migraine medicine. It was a nice offer tho. The restaurant had burgers, sandwiches, pizza, steak, pasta- mainly American dishes, so we went elsewhere but had breakfast every morning which was a traditional Costa Rican breakfast or pancakes with fresh fruit & coffee, breakfast was great. We got fresh mangos from a tree right outside our room too, which were delicious!!! Tropical bar drinks/smoothies were great or you can enjoy Imperial beers. Pool is nice with loungers, plenty of shade at times. Monkeys can be spotted climbing power lines, rooftops & trees. Nice seating outside, everywhere- restaurant, pool, outside porch, they even have a sitting room with books & some games.. Easy drive into downtown Quespos or to the park & alot of tours will pick up/drop off here too. Staff was very friendly & helpful. Already recommended to a traveling friend. Downside- the internet!!! Or lack thereof- awlful when you are trying to plan places to visit. My only other complaints were the restaurant menu was basic. (I'm a foodie so a bit disappointed) we really wanted seafood dishes, ceviche, etc (they were so nice that I think if we requested in advance they might have had some for us . There was no closet, shelving or luggage rack in the room- a simple foldable luggage rack would do. No hairdryer, shampoo nor conditioner- so bring your own if its important to you. I personally don't care what my hair looks like when visiting rainforests or beach towns. Pura Vida

We heard great things about this hotel however it did not live up to our expectations. The rooms look nice but the room did not have anything not even a place to hang your towels. We were there two nights and never had our rooms cleaned. Plus the hot water was hit or miss. You can stay somewhere else for the same price and get better service.

This low budget hotel was the substitute for Villas Lido on our G Adventures trip. My room was newly renovated, clean and cheerful, but the door to the bathroom didn't close properly. One room in the group had exposed wires from the wall and a leaking toilet and had to be changed. Another room had a leak in the bathroom that required a towel on the floor. The main pool, deck, and spa area was closed off due to construction. There is a nice forest that will be visible from the deck with monkeys, trogans, and macaws. The breakfast was OK and the lunch or dinner good. This was a disappointing substitute for an upgraded 3*** hotel, but will be a good budget hotel when all of the kinks are worked out.

Unpleasant experience. I ordered a half vegetarian pizza (the menu indicated that it had mushrooms). When the pizza arrived, it did not have mushrooms and instead had eggplant. I asked the waitress and the manager ¿why? and they just said they didn't have mushrooms, I’m sorry! I think that a decision like this, should have been consulted with me as a client. We also ordered a 3/4 term cooked tenderloin and it was medium term. Really bad services experience, the ordered was incomplete too. I’m from Costa Rica.

We booked this hotel via *********** which shows the newly renovated rooms. They are beautiful, very modern and clean as you would expect from a hotel being renovated. The rooms would be better if the little snags can be sorted. These are things like pencil marks everywhere from the builders, one coat of paint and missed areas so the old colour can still be seen. The door itself to the room needs sorting like the lock has been fitted upside down and is hung wonkey. The internet in the rooms is very intermittent and weak when you do need it. As work is still continuing (and I mean heavy equipment!) they do turn the water off, so we had come back a few days to no water. We would go to reception and they would get the builders to turn it back on. The staff running the hotel were amazing, I can't imagine the stress of having to run a hotel and almost a building site at the same time. But if there was any time an issue they would sort it. I personally didn't find the food at the hotel amazing but it wasn't bad either. The location of the hotel is perfect for the area, the public shuttle bus stop is literally staright outside and will take you to Quepos or MA. It also have a little convince store opportunities. I think once this hotel is finished it will be stunning and hard to book!