Oaks Queenstown Shores Resort

We stayed for three nights but the shower heater wasn’t working in our last night, we called the receptionist and the receptionist on duty said that he will be assisting us to find a new room and asked us to wait for his call, we waited for a long time and he did not even call back, we called back but there was no answer and couldn’t find the receptionist at the counter, we are very disappointed by the irresponsible act by the receptionist on duty as it caused us to shower with cold water in winter.

Service great (incl. shuttle to the city) Location is semi good, shuttle / Uber necessary Clean room, however seems hastily assembled to fill with guests (tap handle fell of, bathroom door randomly opened) WARNING: MAIN BUILDING STILL A CONSTRUCTION SITE

The staff members are very warm and friendly. The are very helpful. The hotel is currently under renovation and so the location is not very convenient to get in and out. The room is using air refresher of which the artificial scent made me hard to breathe.

Excellent view, comfortable accommodation, modern and cozy design!

The room is very poor and the service is really bad！It is the worst hotel I have been booked！The check out time is 10am in the morning but nobody inform me and charge me 55NZD！

The apartment had everything that I needed, from comfy beds, cosy living area with a fireplace, a very good kitchen with oven and dishwasher, to a clean a minimalist looking bathroom. However, the only downside was the parking space. Even after reserving parking space, we could not get one after we went out in the night as groups of tourists from China took up the parking space without reservation. Not trying to be racist, it’s just facts.