Delta Hotels Quebec

We booked two deluxe king rooms and stayed for two nights at this hotel in late September. The rooms were quite spacious, but one had a partially missing bathroom door. Unfortunately, this missing section was located right by the shower, so we had to be careful to prevent water from splashing onto the floor. When we reported the issue to a receptionist, her response was disappointingly curt: “It is like that; there’s nothing we can do.” We understood that an immediate fix wasn’t possible, but a more accommodating response would have made a difference. Offering us an alternative room or at least acknowledging our inconvenience with a polite thank-you would have shown a higher level of service, especially given that the hotel appeared busy with a conference. This experience fell short of what we expected. Otherwise, we might have chosen to stay at the Hilton next door.

1. Excellent location which is close to the old Quebec City. 2. The hair dryer in the room is not very clean and it is an antique! 3. The staff are very helpful and the hotel provided fresh apple as refreshment.

Spacious, clean room, comfy beds