Crystals Beach Resort Belle Mare, a member of Radisson Individuals

Probably the most longest review… This was our 2nd visit. Initial greeting at reception was a little poor but Dini from guest comms did everything she could and made it better! She went above and beyond including a beautiful room looking out to the sea. We were met by Sam who we met on our last visit here the Duty manager who absolutely deserves to be called a MANAGER. He is so kind and incredibly knowledgable and also goes above and beyond so thank you for making our stay another good one! The food is fresh and nice, my only criticism is the children’s menu could be more children friendly, even if chips could be offered it would be helpful but my daughter is fussy so not even I get meals right but Chef Ragoo made our holiday even easier by cooking seperate meals for my daughter for lunch and dinner. His kitchen staff are amazing and whilst people want to moan about the food etc, no matter what they cook they can’t make everyone happy. There is always something to eat even if you are really fussy. A huge thank you to the restaurant manager who always helped us, I don’t know his name but his moto was to care about people then he knows he has done his job right if the people are happy! You sir are incredible! Nusreen a waitress who was there every night at dinner time became a feature to our dinner. The care she had for my daughter was lovely and always looked after her when passing the tables. Thank you! Yes the hotel needs updating - I think it’s been running for 12 years with no renovation so it’s not done bad! But even though it needs doing up a bit it’s still a lovely hotel with a beautiful beach! We came back and we will keep coming back! Our room was cleaned daily with fresh towels, housekeeping and Nina from housekeeping was extremely precise and always left our room spotless. Nina came to our room most days just to make sure all was ok! We actually wish we could take her home as she is just a beautiful soul who truly cares and takes pride in her job! She is a credit to the hotel and they are lucky to have her! The beach - beautiful! Heated pool lovely and main pool was also lovely. So easy to have clean towels the ladies are there to swap towels and always do so with a smile! The general cleaning of the hotel is spot on! Everything is clean and smells clean. The landscaping team are always working so hard! From coconuts falling to seaweed they have non stop work and do it incredibly well! Every day they worked so hard to keep the grounds clean and tidy! Bar staff by the pool and the ice bar were very friendly and always on hand asking what we wanted. Harsh the barman at the Ice bar- very attentive and also takes pride in his job! Thank you! Danny at the boathouse - thanks for the wicked speed boat trip! Lovely glass bottom boat trip with the boathouse team who were knowledgeable when out in the ocean looking at coral and fish! Kids club - a little different from our last visit. Mini disco is only every other night which

The hotel have better customer service concerning their accommodations, good food and beverages and excellent activities, I have been going there for many years and this hotel improve a lot that is great. My experience was always good there with no regret.

It was an amazing experience given our value for money. We stayed for 9 nights and: - the food was great, enough variety to not get bored of. The tuna sashimi in the main restaurant was something to look forward to. We didn’t really visit other restaurants apart from the Asian one, the food was tasty (not truly Asian though) and the service up to standard. -pools and the beach were clean and constantly being taken care of -the room was also clean, we didn’t have any issues, in case of any questions the front desk was always helpful. The decoration may not be the most modern but it wasn’t too important to us. -there was enough activities on site to keep us entertained. Tennis court, pétanque, water slides, various free of charge water activities from the Papa’s Dream office located right on the beach. The staff on site took part and organised many contests, lessons and was always fun to be around - big thank you to Lucca, Avnish and Yovan 🫡 -Papas Dream also organises the five islands tour that was a lot of fun, I really recommend it -we walked around and our beach was by far the nicest one

The hotel and its staft was very well organised and helpful. Always there to help us. As We get access to Aqualand as well which was an extraordinary experience for all of us. Excellent food with best cocktails.. A place to definitely to come again. Lovely atmosphere

We were a big family of 13 adults and kids who all had an amazing holiday. The food was plentiful and the drinks delicious. Thanks to Deepak, Singh is King, for looking after us! Amazing hotel and beautiful staff. Thanks from Dr Prash Kooverjee and family

Bad experience! well I have some positive points and negative as well, first, I would like to thank AMAN for the warm welcoming upon check-in, it was really nice. I called earlier too asked if I can come early for a lunch and I will settle the same cause my daughter wanted to enjoy the heated pool clearly the refused. the room was ok there was no dustbin inside had to call twice to get on! My daughter was hungry I asked the waiter if do the served any snacks here! they clearly stated no! They I came across an ass. FNB MANAGER he mentioned 45 Mit for a snack, I had no choice as my kids were hungry! same thing arrived at the restaurant I had to tell 3 times to reset a table to be able to eat! The Heated pool was really nice BUT DIRTY! When I tried to be explained my concerned at the reception, The front Desk agent was really Rude, not a smile nothing as if you're bothering her! Overall am not coming back to this hotel, it was more a Headache than a short break i wasted my money for nothing!