Shanhaiguan Fulinmen Hotel

The staff was very friendly and helpful. Everything was very clean and new. I highly recommend staying in this hotel.

My wife and I couldn't find direct train tickets from Shandong to Liaoning (home) at the end of the recent 'Golden Week' holiday. We found a way back via Shanhaiguan and were looking forward to visiting this interesting city. Wanting to spend the last of our 6 day / 5 night trip in a great hotel, I chose the Shanhaiguan Fulinmen. This turned out to be one of the worst parts of our time in this city, unfortunately. It took forever for the reception to find us a room; it was the longest check-in time we've experienced in China but we were the only ones waiting for a room at that time (evening). We were given the smallest room on the floor (5001), as can be seen in the photo I've attached. We were happy to have a queen bed but would have accepted one with two single beds if it were larger and with a nice view. I don't remember seeing when booking that the room would be so small and when I look at my booking now I don't see 20 meters squared or whatever it was, either. Deceptive marketing! Our view was of a 4G/5G tower and not much else. Guests were staying on the same floor for a wedding party and they were extremely noisy!!! I made a video of what we could hear from inside our room. A hotel that claims to be luxurious should not allow guests to disturb other guests. They should have extra security during times of peak occupancy! The breakfast buffet was good, but there was no tea or coffee--not acceptable for the price we paid. People want to be able to leave the hotel and explore the city after eating breakfast and having tea/coffee--they don't want to go back to their hotel room to lose time using the two free but low quality teabags. We would like to visit Shanhaiguan again one day but we will not choose this hotel again--it's not worth the price. Also, when checking out one of the receptionists tried to convince me to give a 5-star rating on a digital device. I explained what we were unhappy with and she replied that they're aiming for only 5 stars (thus, even 3 or 4 are unacceptable for their management). This desire of their management to coerce guests into being untruthful has fueled me to spend the time required to write about our experience here. I understand that national holidays cause chaos for hotel staff, but they could have done better. We experienced much better service in all of the other hotels where we stayed a few days beforehand in Shandong province.

房間乾淨整潔，服務人員態度特別好，有賓至如歸的感覺，賓館地理位置非常好，停車也方便，新能源車還有充電樁可以充電。