Movenpick by Accor Qingdao Sunmei

Definitely not a 5 star hotel they claim to be on Trip.com. The first room we were checked-in had a broken window that couldn’t be opened and the reception didn’t know about it, although the window was closed with a tape and they should have known that this room had a problem. There were not many guests in the hotel and plenty of rooms to be offered. In the next room we found out that the show was out of hot water. The problem was with the central supply system and instead of repairing it themselves, the hotel engineer was coming to our room claiming that we should discharge water for 5-10 minutes before hot water starts coming out. This kept going for almost an hour, we were tired and wanted to sleep because it was late evening. The problem didn’t require our assistance because the problem was with the whole hot water supply system, not with our exact room. Also, they brought us a small heater to the room which I was surprised about, but then I understood that it was because the air-conditioner which had a heater mode, didn’t work well. I doubt that the hotel would have enough heaters for all rooms in case they had more guests. Without the heater it was quite cold in the room. Next morning the house keeper came at 9-30 am!!!Which is insane. We were sleeping. I’ve never encountered a hotel at which the house keeper came that early and disturbed the guests. Finally when leaving the hotel, we wanted to take those one-time use sleepers with us to use during the flight and found out to our surprise, that for 4 days we were living in the hotel sleepers were not changed even once. I called the reception, it was early morning (like 6-30 am) and they told me that the house keeper will bring us the sleepers when she comes to work. I told that we were leaving already and the reception promised to bring the sleepers asap. 10 minutes later nobody came and we went to check-out. At the check-out I asked for the sleepers again and told the receptionist that the taxi has almost arrived, so that she could bring us the sleepers first and then proceed with the check-out. She didn’t listen to me, still first processed the check-out and only after it went for the sleepers. So it basically took me half an hour and my nerves to get the sleepers that were supposed to be in my room from the very beginning. The general manager talked to us after the case with the hot water and the house keeper coming early in the morning. He was very polite, but this doesn’t eliminate the fact that basic services in this hotel leave much to be desired. On the plus side, very comfortable beds and clean spacious room.

Great place.. We like everything very much! We received a very friendly welcome after midnight.. The room was very large and very well furnished.

Amazing Service, nice rooms and excellent quality of food absolutely “Movenpick like” - depending where are you going the location is absolutely ok… for me as a foodie it was a great experience 👍

💖入住體驗：美食與舒適的完美融合 酒店的餐飲絕對是一大亮點。早餐種類豐富得讓人挑花眼！檔口有現場製作的麪條，師傅熟練地澆上精心熬製的鹵汁，香氣撲鼻。各種蛋類選擇也很貼心，單面煎蛋、雙面煎蛋、水煮蛋、茶葉蛋、炒蛋、蛋卷 ，滿足不同口味需求。還有精緻的點心、熱氣騰騰的蒸品、新鮮的水果，每一樣都品質上乘，開啟活力滿滿的一天~客房的設計現代又温馨。空間寬敞，佈局合理。床品柔軟舒適，躺上去就像被雲朵包裹，一夜好眠。窗邊的桌椅是我最喜歡的角落，白天可以在這裏享受陽光，俯瞰窗外景色；晚上伴着城市夜景，小酌一杯，愜意極了。浴室乾濕分離，洗漱用品品質高，細節之處盡顯用心。 無論是美食還是住宿環境，都給我留下了深刻的印象，前台的服務超棒感謝wendy和margaret的幫助💗

酒店大堂的設計很漂亮，裝修很有風格，在住期間酒店員工的服務給我留下了深刻的印象，態度很好，反饋的事情也都很快的能給我回復。之前就聽説過他們酒店的冰淇淋時特色，這次就嚐了一下，確實挺好吃得 。Margaret和Ashley兩位員工，每次我們路過大堂得時候都會很熱情得跟我們打招呼，真心覺得不錯，房間很乾凈，設施設備也很新。

家人們！雅高瑞享簡直絕了！一進大堂，超大的紅玫瑰裝置和可愛的小熊玩偶瞬間抓住我的眼球，氛圍感直接拉滿，拍照超好看📷 。 房間更是沒話説，床品柔軟舒適，睡一覺超解乏。重點是！全屋智能簡直不要太方便哦，關燈拉窗簾躺在床上就能搞定👍 。 早餐堪稱美食盛宴！甜品種類豐富，小蛋糕、甜甜圈香甜不膩；中式區煎餅果子現場製作，配料豐富，味道正宗。還有各種熱菜、粥品，能滿足不同口味需求。 酒店的環境也超棒，室外雕塑獨特，室內裝修精緻。服務人員熱情周到，感謝Grace、Ashley和Margaret從入住到退房的關懷備至。這趟入住體驗滿分，下次還來！