christmasb2016
18. november 2024
We spent 7 nights at the Aqua Blu, as a group of 5 both adults and children. This is our second visit to the hotel and my 9th visit to Sharm, on arrival both rooms were upgraded which was lovely we stayed in room 8118. Our rooms were comfortable, the domestic tidied our room each day and occasionally left towel animals much to our daughter’s delight. The food is fine, plentiful and you will always be able to find something to eat. The waiting staff are amazing, so lovely and attentive - always greeting you with a smile and a high five for the kids. Ahmed Salah always greeted us with drinks at dinner time and never let our glasses go empty, he would give balloons to the children and make napkin hearts, swans and flowers - this man is AMAZING and is the true definition of amazing customer service! He is a credit to the hospitality industry. The salon staff have changed since last year and are not as friendly their quality of work is shocking in comparison - this year my daughter had her hair braided again and 2 days later it was falling out. We had to go back and have the braids re-done the staff did so but begrudgingly. The sales team for the spa are lovely, great people and they don’t force anything on you. Ahmed Gahmal, Ali and Aloe are AMAZING!!! The lifeguards are a dream, so lovely chatty and kind with all the children - you can really tell that they all love their jobs. There is NO English entertainment, it is all purely based for the Russian guests, Paulo and Billie were the only ones from the animation team who spoke to us and checked in and chatted throughout the day. The others i wouldn’t even be able to tell you their names, one girl would just look at you and walk off - not very welcoming at all! We used the hotel taxi service, not from inside the reception- walk up to the gate and it’s around 50% cheaper from what the quote you inside the reception they will also provide you with a phone and you call them 20 minutes before your required pick up. I paid the following; Old market £5 return Soho £15 return Nama bay £10 return We as a family really love this hotel and hoped it would be our get away every year but changes need to be made in order for it to stand out above the rest in Sharm, it is such a shame that a few minor details really let it down.
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