Monte Carlo Sharm Resort & Spa

3rd stay - but defenitely not the last - at this wonderful hotel. Everything was super...the room, the view, the food and beverage, the beach and over all facilities. But.... the thing that really stood out was the mindset of the staff. So friendly, so polite, so serviceminded. Unfortunately I dont remember all names at the staff that made our stay special :( But I would like to place a special THANK YOU to Mr. Mahmoud Elsafty at reservations, Mr. Hany at the terasse bar and Mr. Ahmed waiter at Royal restaurant / Italian restaurant. See you all later :D

Well, well... I should know better by now. But still cannot believe my eyes almost till the last day of stay. It all started in the reception. With fake flowers... In 5* hotel, seriously??? Then staf couldn't remember 2 our names, asked twice and having our passports in hands... Coffee you have instant. The real coffee machine standing in the corner not functioning. And "real" coffee in the stand became more watery with every day till tea colour was darker then coffee... Same comes for the Turkish coffee. No normal quality coffee even for money, as this is "all inclusive" hotel I was told... Should go out to get one, unfortunately The service in the restaurant... Feels like customers are there for the stuff not the other way around. Food selection shorten day after day, and never changed. The only diluted oatmeal poultry every day, eggs and a table of pastry or chemically coloured cakes. In total what started as 3* ended in 6 days as bistro style with paper table covers - never-never I would expect that in 5*hotel. The only good thing was an option to dine in 5 different restaurants during your stay. At least that for a change... The territory it self - amazing ! Best part of the hotel. Felt like you live in the botanical gardens. Fortunately they still take good care about that. And the music by the pool never shuts up... Even at night, when no one is there, it plays till 11pm. Sometimes so loud that even with closed doors and earplugs you still hear it! Unlucky those who paid more for the seafront seaview deluxe rooms... Well, all those things speak for themselves. Oh, yes, forgot one more. Bad for you, if you are a woman not accompanied by man/husband... I don't know from what religious villages they've got most of personnel, but this if first time in Egypt I felt so much hateful looks towards myself when was asking anything or just have been there sitting with my friend (also a woman). How dare I open my mouth in a place I've paid pretty nice money, right?

Resort is really big and very nice but the food in the restaurant is really bad. Staffs are also really bad when you don’t give to their some money they don’t do nothing. Room was really nice and clear. Animation team were boring. There were a lot of Russians in the hotel who were rude to the staff and other guests.

Wonderful place very beautiful, comfort i was with hole family 11 person adutls and children me second time here i will be a third time and the staff was very friendly and helpful. Reception was ready every time u need something. Every time i when to visis an attraction the reception wqs very good hi find us for all family taksi than sent us to location and we we needing we come and take us to the hotel , i even make friends with the guys especially with the taksi guy Mohamed hi escorted us every time we when out and waited for us at dhe gate when me come back.

Beautiful hotel & resort. Salubrious with an exceptional welcome. Immaculate pools & beach with the most spectacular outlook & vista. Fantastic & elegant well-maintained grounds. Clean & spacious rooms with well stocked mini-fridge & snacks with daily replenishing of water. Attentive staff right through from the bell hops n' cleaning staff to the serving & bar staff & management teams. Special shout-outs to: Muhammed (Waves Bar & Chinese Speciality restaurant), Omar (Dive school representative), Yaseem (Sky Bar Manager) - a constant presence - who worked so very, very hard (he never seemed to have any time off) & served the most delicious cocktails, Mohammed (Room cleaning staff) whom everyday ensured we had beautifully clean rooms (157/159), Waheed (El Cafe main restaurant Manager) who made certain we were looked after every day without fail. Superb ultra-all inclusive package. The only thing we found lacking was evening entertainment. Plenty available for young children but there was nothing much suitable & appropriate for adults & teenagers. Activities & schedule for teenagers were non-existent. Some of the pool life-guards are also a little unnecessarily "whistle happy"........ one in particular seems to have it permanently in his mouth & used it nonsensically. It's alarming & gives the impression more of a prison warden than life-guard as he patrols - swinging it about.

Best experience we've had at a hotel in Egypt. The grounds are very well kept and staff are great with guests and work very hard to make your visit great. Food was good, but our absolute favourite was the Chinese restaurant run by Mohamed and his team. They were exceptionally great and making the experience memorable.