Om El Sid Hill, Second Sharm Al Shiekh, Qesm Sharm Ash Sheikh, South Sinai Governorate, 46619, EgyptVis hoteloplysninger
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Gæsteanmeldelser
4.2/5
Meget god
63 anmeldelse
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Bekræftede anmeldelser
Placering4.0
Faciliteter4.2
Service4.2
Renlighed4.1
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Alle anmeldelser(63)
Positive anmeldelser(52)
Anmeldelser med billeder/video(24)
Negative anmeldelser(1)
Omar
Overnattede i feb. 2022
Rejs med venner
1 anmeldelse
3.5/5
Slået op den 5. feb. 2022
Hotel is clean , staff are ok, food is not bad (not very good either) and the parties on the roof top are fun.
Hotel asks Egyptian residents to pay an additional fees on
arrival which was kind of bargain and unacceptable
Oversæt
Aleksandr Smetskoi
Standard dobbelt- eller tvillingeværelse, 1 soveværelse
Overnattede i jul. 2024
Par
12 anmeldelse
4.7/5
Vidunderligt
Slået op den 14. jul. 2024
Тихо, спокойно, не много народа,вкусная кухня, анимация.
Oversæt
Gæstebruger
Deluxe dobbelt- eller twin-værelse, 1 soveværelse
Overnattede i jul. 2024
Familie
8 anmeldelse
4.7/5
Vidunderligt
Slået op den 9. aug. 2024
Не первый раз останавливаемся в этом отеле, обед ужин вкусные, номер чистый, единственное,чего не хватает это пляжа на территории.
Oversæt
juliebD2764AD
Overnattede i nov. 2024
Familie
5.0/5
Enestående
Slået op den 22. nov. 2024
My 2nd visit in 6 weeks. Exceptional service, Anna, and the team of friendliest and professional staff go above and beyond to ensure you have the best stay. Stunning hotel, comfortable and clean. My return visit already booked for Jan 2025.
Oversæt
6/11
Svar fra overnatningssted: Dear Ms. Julie, Thank you for continuing to choose the IL Mercato Hotel & Spa It was real honor for our entire team to host you again and we are very glad that you had a brilliant stay with us! It was a delight to read that you have enjoyed your stay at IL Mercato Hotel & Spa, which is the main aim of the entire team -to make sure that guests are satisfied and leave our hotel with good impression and great memories. We will extend your appreciation to all members of staff, taking care to give a special thanks to those you have named personally. Thank you very much for your review and we look forward to the pleasure of hosting you at in the near future with our own tradition of warm and friendly hospitality. Kind Regards, Mohamed Abd Gelil Hotel Manager
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Jhuhi P
Overnattede i nov. 2024
Par
5.0/5
Enestående
Slået op den 24. nov. 2024
Would like to say a very big thank you to Anna for the warm welcome & arranging our wedding anniversary, also to the restaurant manager Mahmoud was very helpful. We had dietary needs that Mahmoud took care of. Arranged our romantic dinner on our anniversary. Everyday day Mahmoud was always there making sure that we are getting the right food for our diet. Staff was very polite and very helpful. Thank you to the housekeeper who really took care of all our room services.
Oversæt
Svar fra overnatningssted: Dear Mrs. Jhuhi Patel, We would like to thank you for taking time to write such fantastic review about your recent experience at IL Mercato Hotel & Spa it was our pleasure to have been a part of your very special occasion and we are so glad that you have had a fantastic holiday. I shall extend your appreciation to all members of staff, taking care to give a special thanks to those you have named personally. We look forward of welcoming you soon in our own traditional of warm and friendly hospitality. Kind Regards Mohamed Abd Gelil Hotel Manager
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541campbellt
Overnattede i nov. 2024
Solorejsende
5.0/5
Enestående
Slået op den 24. nov. 2024
The hotel staff are excellent. I have to mention Mahmoud Saied In the lobby bar, Ahmed the concierge Mohamed at the relax pool and Ramadan my room Stewart. Mr Mahmoud the General Manager greets me every day and Anna the Guest Services Manager speaks with guests to see if they have any concerns. The restaurant and Chef's are all very helpful and seem to remember you on a return visit. Bella Vita is the Hotel Beach where Atef is on hand to serve you a refreshing drink. I am sorry if I've not mentioned all the wonderful staff by name who make my return visits enjoyable.
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Oversæt
Svar fra overnatningssted: Dear Mr. Todd, Thank you for continuing to choose the IL Mercato Hotel & Spa It was real honor for our entire team to host you again and we are very glad that you enjoyed your stay with us. It was a delight to read that you have enjoyed your stay at IL Mercato Hotel & Spa, which is the main aim of the entire team -to make sure that guests are satisfied and leave our hotel with good impression and great memories. We will extend your appreciation to all members, taking care to give a special thanks to those you have named personally. Thank you very much for your review and we look forward to the pleasure of hosting you at in the near future with our own tradition of warm and friendly hospitality. Kind Regards, Mohamed Abd Gelil Hotel Manager
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furkanalci0180
Overnattede i nov. 2024
Familie
5.0/5
Enestående
Slået op den 19. nov. 2024
It's more your house in Egypt than the hotel. We collect the best memories of Egypt by visiting every year. Enjoy your unique time with its excellent location and altivities. The rarest hotel where you will have the most wonderful time with many people and your family
Oversæt
Svar fra overnatningssted: Dear Mr. Furkan, Thank you for continuing to choose the IL Mercato Hotel & Spa It was real honor for our entire team to host you again and we are very glad that you enjoyed your stay with us. Thank you very much for your review and we look forward to the pleasure of hosting you at your second home in the near future with our own tradition of warm and friendly hospitality. Kind Regards, Mohamed Abd Gelil Hotel Manager
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Mathanan K
Overnattede i nov. 2024
Familie
5.0/5
Enestående
Slået op den 19. nov. 2024
I cannot speak highly enough of Mido at Il Mercato! Fantastic service and the attention to detail to help in every way lovely hotel but Mido made our stay 11/10 I’ll Mercato ask for Mido if you need anything to make your stay extra special
Oversæt
Svar fra overnatningssted: Dear Mr. Mathanan, Thank you for choosing IL Mercato Hotel & Spa for your holiday. We are grateful that you took a moment from your valuable time to post your excellent review. We will extend your appreciation to Mido for making your stay extra special. Thank you very much for your review and we look forward to the pleasure of hosting you at in the near future with our own tradition of warm and friendly hospitality. Kind Regards, Mohamed Abd Gelil Hotel Manager
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thomasrV244QM
Overnattede i nov. 2024
Familie
5.0/5
Enestående
Slået op den 17. nov. 2024
This was my 3rd visit to this hotel and loved it location is great with old sharm close used to get the free shuttle to the beach then walk over and get the shuttle back the staff though out the hotel are the best coming back in august 2025 travelling on my own way to hot for the family looking forward to seeing u all next year
Oversæt
Svar fra overnatningssted: Dear Mr. Thomas, Thank you for continuing to choose the IL Mercato Hotel & Spa It was real honor for our entire team to host you again and we are very glad that you enjoyed your stay with us. Thank you very much for your report and we look forward to the pleasure of hosting you and your family at your second home in August with our own tradition of warm and friendly hospitality. Kind Regards, Mohamed Abd Gelil Hotel Manager
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Deb P
Overnattede i aug. 2024
Familie
4.0/5
Meget god
Slået op den 8. aug. 2024
Just returned from 2 weeks at this hotel. Had an amazing time. The staff were so helpful, nothing was too much trouble. Room cleaned daily, bed linen and towels. The most amazing artistry from the housekeeper Ramadan. Anna from guest services went out of her way to make sure we had everything we needed during our stay. Attef Nageh, the most polite and attentive barman I've ever come across. My son misses him already! Alaa in the Spa was great, highly recommend nails and a facial. Mahmood 'whatever' in the lobby made the most wonderful drinks, and always with a smile . A choice of pool for everyone, from active to meditation. Restaurant staff incredible. To be honest everyone was superb. I can't praise them enough. The hotel Manager was present daily and always took the time to speak with everyone he passed. A beautiful Italian inspired hotel, an absolute gem. Taxi's are cheap, to the old market they only cost the equivalent of around £1.50 each way. Bargain. Would definitely recommend this hotel to those not wanting a resort complex, and certainly look forward to staying here again in the future.
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Oversæt
6/30
Svar fra overnatningssted: Dear Ms. Deborah, Thank you for choosing IL Mercato Hotel & Spa for your holiday. We are delighted that you had an amazing time with us. On behalf of our entire team, we would like to thank you for your nice review. It was a delight to read that you have enjoyed your stay at IL Mercato Hotel & Spa, which is the main aim of the entire team -to make sure that guests are satisfied and leave our hotel with good impression and great memories. We look forward of welcoming you in nearest future in our own tradition of warm and friendly hospitality. Kind Regards Mohamed Abd Gelil Hotel Manager
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Sarah R
Overnattede i okt. 2024
Familie
4.0/5
Meget god
Slået op den 15. okt. 2024
The hotel was extremely clean with ample space to use all the facilities, always able to sit by the pool or get a drink from the bar without waiting. The jewel in the crown is the amazing spa,the great prices and the best massage ever. I used it lots thank to the spa team for excellent service. A few improvements could be made, some sun loungers need replacing, the alcohol is a bit rough,maybe improve the food offering a little, but it was definitely fantastic value for money. What makes this hotel a winner is the wonderful staff and friendly atmosphere. Mo in the lobby bar, the amazing young man that left me a towel animal daily. Midoor provided great trips and advice saving us money and providing excellent service ( use him, cheaper than the reps), but what made our holiday was the fantastic restaurant team headed up by Manhoud. He looked after us so well and even arranged special food when a family member was unwell ( not hotel related) we looked forward to every meal time. Reception staff great too. It’s probably not quite 5 star just yet in my opinion but the staff make it an amazing experience and I plan to see them all again very soon.
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Oversæt
6/8
Svar fra overnatningssted: Dear Ms. Sarah, Thank you for choosing the IL Mercato Hotel & Spa and for taking a part of your valuable time to post this review. We are glad that you had an amazing experience and planning to come back. The main aim of the entire team -to make sure that guests are satisfied and leave our hotel with good impression and great memories. We will extend your appreciation to all members of staff, taking care to give a special thanks to those you have named personally. It was a delight to read that you have enjoyed your stay at IL Mercato Hotel & Spa, which is the main aim of the entire team -to make sure that guests are satisfied and leave our hotel with good impression and great memories. We will extend your appreciation to all members of staff, taking care to give a special thanks to those you have named personally. We take note of all of your feedback and will discuss it further with the team as we work to continue to enhance our services in the future. We look forward of welcoming you soon in our own traditional of warm and friendly hospitality. Kind Regards, Mohamed Abd Gelil Hotel Manager
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Gæstebruger
Overnattede i okt. 2024
Andet
4.0/5
Meget god
Slået op den 6. okt. 2024
What I liked: Spacious room, great ventilation, and flawless air conditioning. It was nice and quiet during my stay, which was ideal for working remotely. I enjoyed having the relaxing pool mostly to myself, and the ground floor pool was great for staying out of the sun. The gym is decent, the food is good, and the location is convenient. What I didn’t like: I had some issues during my stay. However, after communicating with the hotel management, they took immediate action to address the concerns I raised. Overall: The hotel’s response to my feedback was prompt and thoughtful, and I appreciate their efforts to make things right. I enjoyed my vacation and would visit this hotel again.
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Oversæt
Svar fra overnatningssted: Dear Ms. Pille Allvee, Thank you for choosing the IL Mercato Hotel & Spa and for taking a part of your valuable time to post this review. We are glad that our hotel location, room, food, various swimming pools have fully met your expectations We apologize for the unacceptable behavior of some individuals of the team members; please rest assured immediate and serious actions has been taken in this regard. We truly appreciate your valuable feedback as it helps us to continuously improve our services and ensure that every guest has a memorable and enjoyable stay. We hope to see you in the near future to meet your expectations from all aspects next time. Kind Regards, Mohamed Abd Gelil Hotel Manager
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Tiana J
Overnattede i sep. 2024
Familie
4.0/5
Meget god
Slået op den 21. sep. 2024
We had an amazing time, this hotel is really is value for money. Amazing staff, Mido is very funny and we would definitely recommend the evening boat cruise. Hassan the towel guy is funny and very talented, everyday we had something new created with our towels. The barman Mahmoud was fabulous and great fun, the restaurant team were super friendly and helpful. And Mo the barman put a different message on my coffee every day. All of the staff were sooo lovely, welcoming and we will definitely rebook for February 2025.
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Oversæt
6/9
Svar fra overnatningssted: Dear Ms. Tiana, Thank you for choosing IL Mercato Hotel & Spa for your holiday.. It was a delight to read that you have enjoyed your stay at IL Mercato Hotel & Spa, which is the main aim of the entire team -to make sure that guests are satisfied and leave our hotel with good impression and great memories. We will extend your appreciation to all members of staff, taking care to give a special thanks to those you have named personally. Thank you very much for your review and we look forward to the pleasure of hosting you at in the near future with our own tradition of warm and friendly hospitality. Kind Regards, Mohamed Abd Gelil Hotel Manager
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rebeccaclareb
Overnattede i sep. 2024
Familie
5.0/5
Enestående
Slået op den 14. sep. 2024
Wow what can I say hotel beautiful, staff absolutely amazing and weather very hot. We definitely recommend this place, we really enjoyed our stay here. Hotel was constantly kept clean and maintained, evening entertainment was very unique and fun. Everyone was so kind and attentive especially the cleaners.
Oversæt
Svar fra overnatningssted: Dear Ms. Rebecca Thank you for choosing IL Mercato Hotel & Spa for your holiday. We are grateful that you took a moment from your valuable time to post your excellent review. We are so happy to read that you enjoyed your stay and we are honored that we met your expectations. We wish to have the pleasure welcoming you soon for further great memories. Kind Regards Mohamed Abd Gelil Hotel Manager
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Janet F
Overnattede i aug. 2024
Par
4.0/5
Meget god
Slået op den 31. aug. 2024
Impeccable service everywhere. Food excellent, especially Egyptian food. Air conditioning in the rooms is very effective although noisy. All inclusive is sometimes confusing as wine isn't served anywhere outside the dining room and some bars are not open at the times stated. The pools are all great, there's one with activities we avoided, but if you like loud music and activities in the water this is the one to choose. Evening entertainment is performed by enthusiastic team, and is pretty cheesy. Lobby bar opens til midnight with a grand piano player playing well beyond this time, so if you want to sleep before a day's diving, choose your room well away from the lobby. Rooms are cleaned to an excellent standard, bring conditioner if this is important to you as they only have shampoo and shower gel (which look identical). We didn't use the spa, but there is a gym as well, and a beach with shuttle. We didn't try this so can't comment. This hotel met our expectations and we would stay here again for the service and location. Thanks for a great stay.
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Oversæt
Svar fra overnatningssted: Dear Ms. Janet, Thank you for choosing the IL Mercato Hotel & Spa for your holiday. We are glad to know that you enjoyed your stay with us and we met your expectations. We take note of your feedback and will discuss it further with the team as we work to continue to enhance our services in the future. We look forward of welcoming you soon in our own traditional of warm and friendly hospitality Kind Regards, Mohamed Abd Gelil Hotel Manager