IL Mercato Hotel & Spa

Тихо, спокойно, не много народа,вкусная кухня, анимация.

Не первый раз останавливаемся в этом отеле, обед ужин вкусные, номер чистый, единственное,чего не хватает это пляжа на территории.

Mixed review sadly. Staff are all lovely. Foyer is Instagram friendly. Whilst a very cheap holiday the food was middling at best. Alcohol appalling, spirits terrible, ran out of beer for 24 hours, tiny flimsy plastic cups. Staff kept bringing us wrong drinks, often warm. I am not sure they know how to mix a cocktail or make a decent coffee, the coffee machine in the foyer made terrible weak coffee, the one on the roof was a proper barista coffee machine but was of course broken and you got a Nescafe coffee 10 times too strong, although it comes with a smiley face on the top. We got a good room with our superior booking, our friends had the same booking and a terrible ground floor room. They were moved the next day. We had lukewarm shower 75% of the time, and air conditioning made no difference to the temperature. Beds, linen and pillows very nice. Wifi strong. Only got a few small tubes of shampoo and shower gel. Towels changed daily. Animation is decent but can be repetative, darts blunt which got annoying for pennies this could be sorted give the animation a decent budget please. Same animations every day. Free beech is decent, 210 pounds for a Sakkara beer. Biggest problem is lack of any decent restaurants or bars near, old town has one restaurant other wise it is a trip to Naama bay with a crazy taxi driver who tries to rip you off. And with the middling food you will want to eat out, although we had one decent meal in the hotel. Deserts fairly decent, no ice creams. No butter for rolls unless you ask, and anyway it is funny margarine that you cannot spread. When we were there 95% Russian and Azerbaijan residents, friendly and quite good fun joining in the animations. We are used to tipping to get good service, didn't make much difference so like everyone else it seems we stopped tipping. Mosquitoes had started to multiply after a cold spell so be careful. Nearest supermarket Mango is quite good and cheap fixed price. Big building work going on here be aware, going on at night too. Local streets unsuitable for anything other than the very able bodied, and untidy and isolated. In terms of Sharm hotels Il Mercato is far from the worst as we met someone who had moved from another local hotel, but by our usual Spanish holiday standards this was only a 2 star at best. Just to repeat the staff are lovely and the animations team do wonders.

On arrival, I noticed a couple of issues which I pointed out, mainly to do with our room and which, for me, would have been a showstopper. I was amazed by the positive attitude of Ahmed, (and in his absence, Mahmoud ) who swiftly put things into action and rectified these, going over and above, in order to adjust things in line with my request. This was done successfully and quickly, with such a positive ‘can do’ attitude , that it blew me away and I was truly grateful, thank you so much Because of this, I was happy again

The staff are friendly and helpful. The hotel is clean and spotless. Rooms are spacious. Great pool locations. The hotel is quite central to local shops and food markets. Staff member Ramadan Ahmed goes above and beyond to make your stay comfortable :)

The Mercato was selected for us by Wizzair after they delayed our flight by more than a day. Allegedly 5 stars this hotel was as awful as wizzair themselves turned out to be. The rooms smelled musty and stale, the furniture is old and the sheets and towels stained. The water in the bathrooms runs yellow and our room also had a leak so the floor was extremely wet. The usual things one expects, such as teas, clean kettles and bathroom kits were non-existent. The balcony was covered in droppings. The staff were alright, some such as Mahmoud Mohammed were unhelpful however and refused to answer our queries and concerns. The taxi desk charge double the going rate for fares and are to be avoided. The airport transfer is 20$ instead of 10$ and cannot be negotiated down. The restaurant food gave me food poisoning, which I had managed to avoid the entire time I was in Egypt at my original hotel. The staff cleared the table while we were still eating. The exterior is the only thing it manages to do well, the communal areas look nice and welcoming but the rooms and food are awful.