Kempinski Hotel Soma Bay billeder

Svar fra overnatningssted: Dear Guest User,Thank you for your review and for highlighting the well-maintained condition of our hotel, the beautiful private beach, and the excellent service from our room service staff. We appreciate your positive comments.However, we are deeply concerned to read your feedback regarding the service at our hotel restaurant. We sincerely apologize if you and your husband experienced discriminatory treatment. This is completely unacceptable and does not reflect the standards of service and respect we uphold for all our guests, regardless of their nationality or background.We take your comments about the inconsistent enforcement of the dress code very seriously. We will be addressing this issue immediately with our restaurant management team to ensure that our policies are applied fairly and consistently to all our guests. We are committed to providing a welcoming and equitable environment for everyone, and we regret that your experience did not reflect this.We hope that despite this disappointing experience, you were able to enjoy other aspects of our resort. We would appreciate the opportunity to regain your trust and demonstrate our commitment to providing exceptional service to all our guests in the future. Please feel free to contact us directly if you would like to discuss this further.Sincerely,Mahmoud MatarExecutive Assistant Manager

Svar fra overnatningssted: Dear Jasonsocal,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and that you found our rooms old and the dinner buffet a disaster.We acknowledge your comments regarding the dinner buffet's price, lack of meat options, and the exclusion of drinks, including water, for guests without a half-board package. We understand your frustration and will be reviewing our pricing and offerings for the dinner buffet to ensure better value for our guests. We also appreciate your feedback on the breakfast.We regret that the cleanliness and service did not meet your expectations either, and we will be addressing these concerns with our respective teams to ensure improvements are made.We understand that you found better dining options outside the hotel, and we regret that our offerings did not satisfy your needs. We are continuously working to enhance our guest experience, and your feedback is valuable to us.We hope that you might consider giving us another opportunity in the future to demonstrate improvements in our services and offerings.Sincerely,Mahmoud MatarExecutive Assistant Manager

Svar fra overnatningssted: Dear Valued Guest,Thank you for recently staying at Kempinski Hotel Soma Bay and for sharing your review with us. We are glad to see that you enjoyed our facilities and location. However, we truly regret to see that you felt treated differently than other guests. We like to assure you, that we treat all our guests with the same respect and hospitality no matter where they are from. Therefore we sincerely apologize that you got a different impression. Certainly, this should not be the case. Please be assured that we take your feedback very seriously and will have a further look into it, in order to avoid similar situations in the future. We hope to welcome you again to Soma Bay. Best regards, Silvia Rajniak General Manager

Svar fra overnatningssted: Dear Valued Guest,Thank you very much for recently staying at Kempinski Hotel Soma Bay and for sharing your wonderful review.We are delighted that you had a great time with us and enjoyed all our facilities and culinary offerings. In addition, we are happy that we could surprise you with a nice decoration and birthday cake for your child. It is always nice to celebrate a special occasion with our guests. Furthermore, we like to thank you for recommending our hotel and hope to welcome you again soon in Soma Bay.Best regards,Silvia RajniakGeneral Manager

Svar fra overnatningssted: Dear Ms. Wang,Thank you for choosing Kempinski Hotel Soma Bay for your recent vacation. We truly value your feedback and the time you have taken to share your experience with us.We sincerely regret that your stay did not meet your expectations. Please rest assured that your constructive feedback is being carefully reviewed, and we are taking the necessary steps to address the areas of concern. Your insights are invaluable in helping us identify opportunities for improvement and enhance the overall guest experience.We have also reached out to you via email to discuss your feedback in more detail and to explore how we can make amends.It would be our privilege to welcome you back in the future and to provide you with the exceptional service and memorable experiences that Kempinski Hotel Soma Bay is renowned for.Sincerely,Mahmoud MatarExecutive Assistant Manager

Svar fra overnatningssted: Dear Valued Guest, Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation. We are delighted that you had a nice stay with us and that our services, rooms and cleanliness met your expectations. Gladly we will share your kind feedback with our Team, they will be happy about it.We hope to welcome you soon again in Soma Bay.Best regards,Silvia RajniakGeneral Manager

Svar fra overnatningssted: Dear Valued Guest,Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation.We are delighted that you had a nice stay with us and that our services and cleanliness met your expectations. We certainly noted your feedback regarding the food and will have a further look into it, to improve our services.We hope to welcome you soon again in Soma Bay.Best regards,Mahmoud MatarExecutive Assistant Manager