Jaz Soma Beach

The resort was very beautiful, right on the beach. Staff were very attentive and could not do enough for you. Made it all worth while even though I contracted ecoli , which can happen anywhere you go. Good memories made and I would go back as,it is such a lovely part.

1- The staff is amazing! They’re all friendly and go the extra mile to make sure you have a great time. 2- The food scene is incredible! There are so many different restaurants to choose from, and the food is delicious. 3- The animation team and kids’ activities are top-notch! There’s something for everyone, and the kids will have a blast.

The hotel is great, all services are amazing. very professional but yet warm and not very intrusive. The beach is great , crystal waters and clean beach. The food is excellent.

I chose this hotel based on the many positive reviews. I was traveling with my Egyptian-born fiancé, who now lives in Europe (as do I). Out of respect for local customs, we booked separate rooms (mine 6141, his 3058). The hotel was clean, the service in the restaurants was very good, and the cleaning staff created a welcoming atmosphere. However, I found the food and alcoholic drinks to be low in quality. Most of the dishes were tasteless, and the meat was often dry. The kofta in the "Egyptian" restaurant lacked all the flavors one would expect. If you're looking for authentic Egyptian cuisine, I recommend skipping that restaurant and heading to the beach restaurant instead. One highlight was the exceptional service and food from Chef Ahmed Nasir at the beach restaurant. After discussing my experience with him, he prepared dishes that truly showcased the rich flavours of Egyptian cuisine. This was the culinary highlight of my stay. Unfortunately, the positives were overshadowed by some troubling experiences. Despite the hotel having plenty of vacancies, my fiancé and I were placed on opposite sides of the complex. This arrangement made our holiday unnecessarily complicated, and I fail to understand why such a decision was made. The most concerning issue, however, was the unequal treatment my fiancé received. Unlike my room, his lacked basic amenities such as a minibar, complimentary toiletries, and even slippers. When we inquired about this, we were told that these amenities are not provided to Egyptian guests—even though he had paid the same amount for his room as I had for mine. Additionally, his shower had poor water pressure, and no action was taken to resolve this issue until he insisted on being moved to another room. Only then were we placed in the same building. As a guest seeking a peaceful and enjoyable holiday, I was left with a heavy heart witnessing this apparent discrimination. Such treatment should have no place in the hospitality industry. If this reflects the values of Jaz Hotels, I will not be staying with them again, and I will share my experience to ensure others are aware.

I would have loved to give this hotel a full 5 stars but leaving an honest review is only fair. We chose this hotel because of the full five star reviews it received on both Google maps and trip advisor, but after our stay I do question the authenticity of these reviews. Good points: 1. The hotel itself is aesthetically nice, very large and accommodating. 2. Two big pools for all plus a kids pool area and beach, more than enough room for everyone! Pool is Slightly cold but it’s that season now! 3. Room views are also spacious, abit dated though. if you’re lucky like myself you could have easy access from the back door out to the pool which was convenient! 4. Staff were helpful, animation staff were amazing and went above and beyond to entertain everyone. 5. Good choice of restaurants with a nice variety of food. Also restaurant staff helped celebrate my partners birthday which was a nice surprise for him Not so good points.. 1.. customer service is very slow.. When we checked in we got brought to our room. It was a twin room which was odd as we booked a queen room. Took some time for someone to come and move the beds together, had to ask twice. Also requested an iron, reassured us it was coming, and never came so had to change outfits. 2.. Possible miscommunication between staff and forgetfulness. We were asked if we would like decoration for my partners birthday dinner as well as decorations in the room which I said yes.. received none of these which was disappointing. Second occasion was when I called up to book a restaurant - said they would call me back with availability but never did, so called backed and said they had apparently booked a table. Got to the restaurant and they had no record of a table booked. Luckily they let us have dinner there still. 3.. Drinks are not amazing so don’t expect top quality, took me and my partner around 5 drinks to agree on one we found was alright.. 4.. very out the way from anything but thats no fault of the hotel, just the location really! One last note on the reviews - we were asked by a staff member to leave a review on the spot, made my partner create a whole Google account to make sure he did it…then send screenshots to him to prove we did it, which I feel makes more sense as to why the majority of these reviews are very high. Mixed feelings on whether I would stay here again. Maybe some improvements to customer service and would consider it!

Stayed 25 to 29th Nov hrat d pool came in handy Booked deluxe rear view room clean spacious but a view of roof tops and rubbish below balcony was not great Cocktails were ok beer Sakara good Now ive stayed at 2 other Jaz resorts in Hurghada and this hotel is not great compared to them The breakfast room was disorganised staff had no idea after ordering coffee and waiting 20 mins I got up and done it myself The waiter was rude when I said I didn't need help carrying Anyway the food was plentyful and lots of choice Lunch at brach restaurant Remal was lovely Mahmoud is great eith his falling cup trick Evening entertainment was ok Circle bar upstairs near the alacartes in nice and Sheeban is a great waiter very pleasant