Mövenpick Waterpark Resort & Spa Soma Bay

Mövenpick Waterpark Resort & Spa Soma Bay anmeldelser

Mövenpick Waterpark Resort & Spa Soma Bay

Km 49 Hurghada Safaga Hw, Qesm Safaga, Red Sea Governorate, 84711, EgyptVis hoteloplysninger
Mövenpick Waterpark Resort & Spa Soma Bay
Mövenpick Waterpark Resort & Spa Soma BayMövenpick Waterpark Resort & Spa Soma BayMövenpick Waterpark Resort & Spa Soma Bay
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Gæsteanmeldelser

8.5/10
Meget god
56 anmeldelse
Bekræftede anmeldelser
Placering8.5
Faciliteter8.5
Service8.3
Renlighed8.5
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Alle anmeldelser(56)
Positive anmeldelser(38)
Anmeldelser med billeder/video(15)
Negative anmeldelser(7)
ali asaadi
Klassisk 2 personersværelse med udsigt over swimmingpoolen Rygning ikke tilladt
Overnattede i nov. 2022
Familie
2 anmeldelse
8.0/10
Meget god
Slået op den 25. dec. 2022
Lovely well laid out and good access to a nice clean beach. Buffet options are great
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Gæstebruger
Klassisk værelse med queensize seng og udsigt til bjergene
Overnattede i mar. 2023
Solorejsende
4 anmeldelse
9.0/10
Fantastisk
Slået op den 31. maj 2023
環境很好 就是一個餐廳的埃及服務員異常的愚蠢,在台灣人面前講中國內陸的壞話 呵呵 酒店人員素質是不是得提升一下??
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Nalaidebangbangtang
Deluxe-værelse med queensize-seng og bjergudsigt
Overnattede i feb. 2023
Solorejsende
12 anmeldelse
5.0/10
Slået op den 15. apr. 2023
埃及的酒店都很簡陋,服務真的差到爆了對你愛答不理,而且全都是中國旅遊團的大媽
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Gæstebruger
Overnattede i aug. 2023
Solorejsende
46 anmeldelse
10/10
Enestående
Slået op den 10. nov. 2023
很好,方便,吃喝玩樂都一起,
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Gæstebruger
Deluxe-værelse med queensize-seng og bjergudsigt
Overnattede i feb. 2023
Rejs med venner
9 anmeldelse
4.5/10
Slået op den 27. mar. 2023
酒店服務人員態度很差
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Ahmad A
Overnattede i maj 2025
Familie
10/10
Enestående
Slået op den 16. jun. 2025
I had a wonderful vacation with my family, even at high season the hotel was comfortable and not crowded at the restaurant and facilities. Had a nice welcoming thanks to Mr Shady the duty manager and Ms Mariam at the reception. The Gym was nice, thank to Coach Mohamed. The food quality was wonderful.
Oversæt
Svar fra overnatningssted: Dear Ahmad A We very much appreciate your comments regarding your stay at the Mövenpick Waterpark Resort & Spa Soma Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
MikeKitten
Overnattede i feb. 2025
Par
10/10
Enestående
Slået op den 31. mar. 2025
A wonderful start of stay at Movenpick resort : perfect weather, large, comfortable & clean room, a smiling crew, amazing fresh food, many bars and restaurants. Special mention to Karim and his art of towel works that give us the smile every day (room 4046)
Oversæt
Svar fra overnatningssted: Dear MikeKitten Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
Tsching S
Overnattede i feb. 2025
Par
8.0/10
Meget god
Slået op den 28. mar. 2025
We were warmly welcomed at the hotel, and the check-in process was smooth. As a nice extra, we even received an upgrade within the same room category, but with a better view. However, the room had twin beds instead of a king-size bed. When we inquired about a king-size room, we were initially told none were available, but we were promised a new room the next day. The next morning, we checked again and were informed that the new room would be ready by 5 PM. When we followed up at 5 PM, we were given two choices: either a downgrade to a room with a worse view that would be ready in 90 minutes, or a room in the same category with the same view, but only available the next day. Unfortunately, a similar situation occurred on our last day. In the morning, we asked about a late check-out and were told that no guests were expected in our room. We were offered a late check-out until 8 PM for $40, including a lunch voucher, which was a good fit since our airport transfer was at 11 PM. We were asked to confirm this at the reception at 11:30 AM. When we arrived at 11:30 AM, the staff seemed aware of the arrangement. They again confirmed the $40 fee, informed us that our wristbands would be removed at 12 PM, and even brought the payment terminal. Then suddenly, we were told that a late check-out was no longer possible because the hotel was fully booked. Of course, there is no entitlement to a late check-out, but having multiple staff members provide completely contradictory information left a sour taste on an otherwise pleasant stay. We received the lunch vouchers as promised, but when we asked if we could switch them for dinner vouchers, we were told this was not possible. A bit of flexibility and goodwill would have been expected from a 5-star hotel. Special thanks to Martinos, Nuran, and Abdallah at the reception, who were helpful overall. However, the internal miscommunication caused an inconvenience that could have been avoided. Additionally, our pleasant stay was made even better by the efforts of Amr, the security guard, room boys Ahmed and Hisham, as well as lifeguard Zayed. Their kindness and professionalism truly enhanced our experience.
Oversæt
Svar fra overnatningssted: Dear tschings2022 Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
Gæstebruger
Overnattede i feb. 2025
Andet
10/10
Enestående
Slået op den 27. mar. 2025
Very spacious and clean accommodation. The room is really really big and the staff are all friendly. Abdallah's service was especially great. I had a hard time making restaurant reservations because of the tour, but he said he could help me and asked me to tell him which restaurant I wanted in advance. He also explained various facilities of the hotel. That's why I highly recommend this hotel to my friends.
Oversæt
Svar fra overnatningssted: Dear jiguk11, Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
Calin P
Overnattede i feb. 2025
Familie
10/10
Enestående
Slået op den 7. mar. 2025
The hotel is very good, the service is amazing, everyone is very nice, the hospitality is at a high level, made one friend, Ali Mustafa, a very nice and friendly guy from the personal, the rooms are large and clean, the food is great, the drinks are tasty, for everyone, hard alcoholic, low alcoholic, non alcoholic, suits everyone, the beach is large and quiet, the atmosphere is great!!!
Oversæt
6/12
Svar fra overnatningssted: Dear 217calinp, Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
Julia G
Overnattede i feb. 2025
Familie
10/10
Enestående
Slået op den 7. mar. 2025
The hotel in Egypt was outstanding—luxurious rooms, delicious food, and top-tier service. The staff was incredibly friendly, and Almo stood out with his professionalism and kindness. Highly recommended! I will go back here for the next season
Oversæt
Svar fra overnatningssted: Dear juliagE8800PP, Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
Alexa R
Overnattede i feb. 2025
Familie
10/10
Enestående
Slået op den 7. mar. 2025
My stay at Movenpick was exceptional. The staff was warm and attentive, especially Ali Mustafa , which was one of the best people here. The room was spacious and spotless, and the bed was incredibly comfortable. The dining options were fantastic, especially the delicious breakfast buffet. Top-notch amenities, including a pristine pool and well-equipped gym, made the experience even better. I highly recommend this hotel and will definitely return!
Oversæt
Svar fra overnatningssted: Dear alexarJ9333AC, Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
ahmed y
Overnattede i jan. 2025
Rejs med venner
10/10
Enestående
Slået op den 31. jan. 2025
best hotel in soma bay and great service with great food and drinks and they have beautiful animation team and me and my friends we having so much fun with them and they are so friendly and like us to enjoy their activities and the restaurants are very good and clean.
Oversæt
Svar fra overnatningssted: Dear ahmedyR6583JN Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
Flyer766942
Overnattede i dec. 2024
Par
10/10
Enestående
Slået op den 28. jan. 2025
The room was so clean and luxurious with an amazing sea & pool view. The staff was very helpful and kind. The pools were heated, there was multiple dining options with high server quality. Our stay was cheerful and nice .. Specially with the help of Mr. Mina, reception manager, who made it even more better. Highly recommended for a nice and happy vacation.
Oversæt
Svar fra overnatningssted: Dear Flyer766942 Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay
Gæstebruger
Overnattede i jun. 2025
Andet
2.0/10
Slået op den 21. jul. 2025
Mövenpick Hotel Soma Bay I would like to share my experience at this hotel. One of the worst vacations I've had was at this hotel. First, the rooms are awful. They lack even the most basic amenities, such as toiletries and toilet rolls. We have to ask for shampoo and wait, maybe more than a day, for any of these items. The refrigerator is working, but it doesn't get cold at all. The toilet bidet isn't working. They fixed it the next day. Room cleaning is done once every two days. The sheets aren't clean. No one follows up on the people cleaning the rooms. The restaurant is very crowded and it's hard to find a table to eat at. The staff are extremely rude and treat guests in a rude and uncooperative manner. Before checkout, I asked for a snack box for the kids. They told me it was 590 pounds, even though there are no money-back guarantees at any hotel. The food isn't the best. The only good thing about the hotel is the aqua park. A very, very bad experience. I would not recommend this hotel to anyone.
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