Pickalbatros the Palace Port Ghalib

Un des meilleurs hotel de port ghalib si ce n’est le meilleur. Il porte plutôt bien son nom « palace ». Agréablement surpris par la gentillesse, la douceur et la disponibilité du personnel. Le all inclusive est plutôt bluffant. Même la journée à la plage vous êtes servis sur votre transat. La nourriture est assez répétitive mais elle est si abondante et différenciée qu’on peut manger des choses différentes chaque jour. Cependant je pense que pour des voyages de deux semaines et plus cela pourrait gêner. Petit bémol pour le spa. Les prix sont à la tête du client. J’imagine que le ou les propriétaires du spa sont différents de l’hotel. Finalement je n’y ai souscris aucun soin. J’y retournerais.

It was very good, the rooms were comfortable and clean, the food was very very good, we coming back next year!Activity was perfect! Evenings and everything!

The hotel is very nice and impressively large, as it actually combines three hotels into one complex. One of the best features is the ability to walk out to Port Ghalib, which gives you a real sense of freedom – unlike many other hotels in Egypt, where you feel confined to the resort. The rooms are pleasant, everything is clean, and the food is good. All the staff members, from the restaurant to housekeeping, were extremely kind and helpful. Unfortunately, our experience with the reception and management was disappointing. We reported issues through our travel company’s hotel survey, including non-working TV channels and an overly strong air conditioner that made my wife feel unwell. The following day, the reception contacted us and sent a housekeeper who tried to help, but couldn’t resolve the problem. We then waited two hours for an IT technician who never arrived. Since we only had two days left of our stay, we decided not to waste more time. At checkout, instead of understanding the situation, the reception staff and manager tried to shift the blame onto us, denying the connection to the survey and claiming it was our fault the issue wasn’t resolved. While the majority of the hotel staff were wonderful, the unprofessional attitude of the front desk and management left us disappointed. We’ve stayed in Egypt before and enjoyed it, but unfortunately, this will be our last visit to this particular hotel.