The Hotel it self as per the structure and the rooms are so good , The staff is not anyway friendly, especially at the reception, there is a receptionist called Mohamed hagagy , he needs to smile more and needs to be more polite , they didn't give us Lunch box at our check out , they were so needy in the checkout and kept knocking on our doors at 11.30 Am , they even took off our bracelets at check out and were very needy also about it, they are not generous The food quality is Moderate and there is no variety. More and above No fresh juice available , despite that the hotel price is not cheap At check out they told us that there is something missing from the room , then they figured out that it wasn't there in the first place at check in , they are not polite, they shouldn't mention something insulting like this unless they are 100% sure . The whole staff needs to be changed , especially at the reception and some at the restaurant, I don't recommend this hotel at all , there are hotels that are far better than this one at Marsa alam in the same price category, like (Lazuli hotel) for example.
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