Hotel Termas Puyehue Wellness & Spa Resort

The hotel is located in the middle of a beautiful national park close to the Chile / Argentina border. The staff is generally pleasant and accommodating. The hotel tends to attract groups - we were with 2 other families. It is an expensive place to stay - especially if you purchase the meal plan they offer. Based on the price point, we expected a lot more for our money. The hotel has seen much better days. It was clearly a beautiful facility decades ago, but now is in desperate need of a renovation. The rooms, common areas, and indoor facilities are really dated (the mini golf facility is a joke). We were thoroughly unimpressed by the quality and variety of the food. Fun fact that is not revealed in their website photos: If you want to use any of their pools, you must wear a white cotton bathing cap!

Classic huge spa hotel in the Puyehue National Park not far from the Argentine border. When you arrive they give you a wrist band for the pools and restaurant deal included in your package. Our standard room was a reasonable size, it was a bit strangely set up as it was clearly a twin which had been made into a double, leaving one headboard to the side of the beds and only one bedside table (which would normally be in between the beds). The room was also fiendishly hot when we arrived, the radiator was on in the bathroom and there is no AC, but leaving the window open got the temperature OK by bedtime. Otherwise everything was good, there is a fridge and safe, robes and slippers and the shower was good with plenty of hot water. There are several trails in the park from here, they are well marked but not all are circular so we only did part of one as otherwise it would have been very long. The main event of course is the pools which are very good indeed. There are two outdoor pools and an indoor one. We were the only people using the lane swimming pool as everyone else was just lounging. The pools are all large, hot and deep and by 8pm there was hardly anyone there. Excellent.

I stayed here as part of a hotel conference and was really impressed with the staff, their service, friendliness and overall eagerness to share their culture and traditions with us. The setting is so beautiful and their spa and thermal pools were a highlight.

Really beautiful setting, the nature around the property is breathtaking. The staff is very friendly and professional

Loved the indoor and outdoor pools with sound of birds chirping. Staff was very friendly and always smiling. Highly recommend

From the moment we were picked up from the airport, until we were dropped off at the airport, we were very happy with everything, the experience was amazing, we shall be back!! The driver Humberto deserves a raise $ wonderful person! Thank you again Hotel Puyehue and staff.