Iberostar Selection Playa Mita

The rooms weren’t clean and the AC wasn’t working. We asked reception to fix it but they didn’t do anything

Towels. Horrible towels and smelly at the rooms. Bathroom overall is not good. Small and the shower design makes the whole bathroom get flooded. We had to ask for more towels always to dry the floor. One time the housekeeping people told us they only can give us 4 towels per day. Pool maintenance is working during day time. Literally inside the pool with all people there trying to glue the mosaics of the pool. Kids pool need a full maintenance ASAP.

The staff were amazing. Friendly, professional, helpful in every department. This hotel survives solely on the hard work of every member of staff. The rooms are horrible. For a so called 5 star resort they ate disgusting and are in serious need of refurbishment. Our bathtub was peeling and had mold around the fixtures. Everything just felt very old and used. The food is good, but the labelling needs improving. I have a dairy allergy and it was great to see the labels that were there advising of ingredients, but not every item was labelled (maybe 1 in 4) and so I couldn’t risk trying something without a label, which was the majority of things. I mostly stuck to salads, which were delicious and fresh.

We received a room upgrade when we arrived at 1:30pm. However, we were told our room would be ready at 4pm. We went back to reception at 4pm and room was not ready. We finally got checked in at 5pm but when we arrived at room, the room was still not ready. We had to wait outside in heat in our regular clothes for another hour before room was finally ready. Also, we ordered room service just before 11pm. The order went through successfully. However, the food never came. No one wrote me back in the app either. The stay was still good but we lost valuable time on the front end. We would have never taken the upgrade if we were told that the wait would be almost 5 hours.

It's all good until something doesn't work. We've been here many times. 2014, 2016, 2021 and now 2025, just to see the hotel deteriorate. The elevators are either broken, have semi-open panels that let you see the cabling and electronics on the inside, or make very concerning noises. We've always accepted the pool increasingly deteriorating as we are more interested in the sea, and the location is stunning. Our nightmare started when we came back from the evening show to realise our AC was not cooling the room at all. First call placed around 22:00 and the concierge insisted that we closed the balcony door which I assured her many times that it already was. She said that she would send someone over. Half an hour later and I called to ask how much longer and found myself talking with someone else who told me that he didn't know what I was talking about as the nice lady I talked to earlier finished her shift, presumably without informing anyone. They tried to remotely switch the AC off and on a couple of times which didn't work. A technician finally came to have a look and said a part needs to be replaced and that will not happen until at least tomorrow. By that time it was already around 00:30 and we were still sitting in an unbearably hot room with an exhausted 6 year old! We were finally in a new room at ca 01:30 in the night only after getting seriously upset with the front desk. No apology or compensation was offered at the checkout the next morning...

We are very happy with our vacation in this beautiful place everything is so perfect all staff very friendly thank you and we plan to back to this place