Iberostar Waves Punta Cana - All Inclusive

Nice hotel - but not 5* We arrived at 9.30 no welcome drink - just asked to download the app which would give us all the info we needed and given directions to our block ( which was approx 200 yards ) no assistance was given or offered with our luggage . I enquired where we could get food and was told we had 15 mins before the restaurant closed ! The app was pretty good although does have some inconsistencies mainly locations are known differently on the app vs reality. Also there are no details of the main buffet restaurant. The room was clean and reasonably well appointed but a little dated. Shower room was good. In terms of food the main buffet restaurant was good quality (not 5*) desserts were extremely good! The toaster at breakfast was the worst ever encountered 10 laps through to get it even slightly golden - I raised this with a number of staff who would reply “sorry speaka no englese” they would then disappear and take no action. The speciality restaurants were poor & badly managed , we had numerous experiences of food arriving over cooked and cold - but no action was taken or apology given ! The only exception was the French which was 5* full entertainment program- morning were usually quiet, with music starting from noon ramping up at 3pm with team members shouting through microphones to be heard! Those wanting a quiet spot to take in the sun were out of luck. The currency change service would only change US $ or Euros- not good Overall a nice hotel with lovely gardens but not 5* !!

Food is awful….gross mystery meat for omelette station, buffet was not stocked and cleaned properly. No swim up bar, no waitress service at pool. They let vendors come into lobby at night and they are very aggressive! The room was clean and our housekeeper did a great job.

Check-in was slow, with staff pushing upgrades. The resort is clean, spacious, and safe. Our family suite was quiet, comfortable, and well-maintained, with great blackout curtains. Housekeeping was excellent, and my kids loved the towel animals. The WiFi worked everywhere, even on the beach, and the resort app was useful for messaging the front desk. Food was hit or miss. Dinner had good options, but the buffet was unappealing—birds stole food, stray cats roamed the restaurant, and some items sat unrefrigerated. There aren’t many lunch options, and drinks (both alcoholic and non-alcoholic) were inconsistent in quality. The pool wasn’t well-filtered well, with lots of noticeable debris. Chair saving is out of control at the pool and beach, and the resort doesn’t enforce its policy. Solicitation was constant—vendors approached us nonstop, especially because we had kids. The wristband room keys were convenient, but I wish they were removable. Check-out is strict at noon, no exceptions, so we had to sit in the lobby for 90 minutes before our ride.

The staff was AMAZING! The food could’ve been better. The resort was ok but we did find two roaches near the mini bar and bathroom.

Very nice resort. Beautiful beach and many food options.

The property was beautiful. The food was decent. There was not anything you could walk to other than the resorts own shopping. The beach was super pretty. However, I found it irritating that they continuously try to sell you the member package. Even leaving the restaurants, they try to ask you to go to the timeshare presentation. Very aggravating! We went to an iberostar in playa del Carmen and loved it which is why we went here. However, I’d say take your money elsewhere.