Fairfield by Marriott Pune Kharadi

Location was ideal, cleanliness is good and staff behaviour is very polite. Food is decent.

It was great. I requested for early checkin at 7 as i wasnt feeling well, and they accepted my request to my surprise. Really happy with overall service

This hotel is not even worth 3 Star in terms of hygiene & cleanliness. The sofas placed in the living room were dirty and even room was not opening because of faulty lock

Great Service

出張のため宿泊しました。プネーで初めて泊まるマリオットグループということで、フェアフィールドとは言え、ある程度期待をしましたが、過度な期待だったと思いました。 良かった点は、ペットボトルの水が十分にあったこと（4本）と、クイーンサイズベッドが寝やすかったこと。あとフロントの人達が丁寧だったこと。 悪かった点は、スリッパがなかったこととシャワーのガラスの仕切りが半分しかなく、シャワーを浴びたあと、トイレ側の床まで水が流れていくこと。 あと、インドのホテルなので仕方がないのでしょうが、朝食がインド飯メインだったこと。どうしてもインド飯が続いたので、朝はインド飯以外のものを選んで食べました。 朝食付きの料金が他の候補のホテルより安かったので、まあリピートはあると思います。ただ次に泊まる時、スリッパは持参します。

I am writing to express my deep dissatisfaction with my recent five-night stay at your property , my fourth, and regrettably, likely my final visit. As a returning guest who has previously enjoyed excellent service, I was shocked by the unacceptable decline in both hospitality and basic service standards. Front Desk: Unprofessional and Indifferent From the outset, it was evident that guest loyalty is neither recognized nor appreciated at this property. Upon check-in, the front desk lady staff asked whether it was my first time staying which was a baffling oversight, especially considering my membership status and stay history. This suggests that guest records are either poorly maintained or not utilized at all. When I requested an additional luggage rack to accommodate our two large suitcases, I was met with a flat refusal and no effort to assist. The front desk lady staff repeatedly said “no” after calling housekeeping, without offering any alternatives or follow-up. Eventually, I approached housekeeping directly, who immediately provided the rack without issue, a task the front desk should have handled with ease. This lack of initiative, empathy, and ownership is inexcusable. Throughout the stay, staff engagement remained minimal. Employees routinely avoided eye contact, failed to greet guests, and exhibited no warmth or professionalism! A stark contrast to the Fairfield Mumbai, where hospitality was genuine and consistent. Kava Restaurant: Poor Execution and No Accountability The breakfast service at Kava was consistently disappointing. Despite multiple requests for well-done fried eggs, I was repeatedly served undercooked eggs with runny yolks. On one occasion, after returning a plate to the staff member managing the egg station (Santu), I waited another 15 minutes without so much as an apology or explanation. It was particularly concerning to witness the head chef having to instruct staff during live service on how to cook a basic fried egg which something that should be well-covered in training. The final egg was silently handed to me by an intern without even placing it on the table. After three consecutive failures with fried eggs, I gave up on fried eggs and ordered a basic omelet without coriander. Assuming it may have been a language barrier, my husband ,a native Hindi speaker placed the order. Yet again, the order was incorrect. When I informed Santu that it was the third time the order had been wrong, his only response was “Oh, okie” again, without any apology or acknowledgment. His presence at the egg counter added no value and instead seemed to contribute to the chef’s nervousness and continued mistakes. The only commendable service at the restaurant came from Shraddha, who stood out as the sole staff member actively engaging with guests, checking on their needs, and delivering service with energy and professionalism. In contrast, several other staff members (wearing those tight suits) loitered idly around the egg station or s