Falkensteiner Hotel Park Punat

Hotel exceeded our expectations! The location is excellent, and you can choose whether to swim at the beach or in the pool. The staff was friendly, the food was very tasty and varied, and the rooms were neat and clean! This was our forth time there and we'll be coming back again for sure :)

First time in this hotel, but we are definitely going back! Hotel is good, but the staff made it incredible! My family and I felt like very special guests because of them. We stayed there for a week with our 2 daughters, 6 and 7 years old, and the children’s entertainment and sport lessons were amazing and loving. They are offering morning exercises and I went every single morning. Especially thank you to Beshoy and Lazar, they are truly professionals, naturally kind people, who made us smile every single day. Aqua aerobic was wonderful, my entire family joined every day, even my small daughters. My daughters couldn’t leave the hotels without saying goodby from the team and they cried and didn’t want to go home. Thank you to Berta and Stella for the mini club entertaining as well! Food was amazing too, good selection, and clean hotel. Can’t wait to get back and have fun with the team again! :)

We've spent 3 days in the Falkensteiner Punat, and it has been one of the worst hoteling experience we've had in a long time. The only cheap thing about this hotel is the attitude. The hotel is quite expensive (we paid 420EUR/Night for 2 adults and 2 kids), and every extra is expensive too, but the attitude is cheap and greedy. Maybe the best example, as the title suggests, are the teaspoons. There are none available. In our 3 days there, there were no teaspoons for coffee, desserts, or anything else. After some time I got to a point where I would go to the pool bar (where the coffee is paid - so they had a few teaspoons), and had to beg for a spoon so my kids can eat icecream or I can mix the sugar in my coffee. This is, of course, a small thing, but it demonstrates the attitude of this hotel (in the photos you can see the empty spoons drawer. After complaining about it, they simply removed the drawer…) But of course this attitude manifests throughout the entire experience. Maybe the most critical is kids club. While my kids had fun, we were more worries. The kids club has a backdoor labeled "staff only, keep closed" - which leads straight to the swimming pool. It was fixed open the entire time there, as they are using power from the kids club for the speaker outside. It means that a kid can wander off to the pool from the supposedly supervised kids club, without any supervision. There was usually only one person to supervise the entire kids club during the supervised hours, so this is a likely scenario, and kept us worried. What else? Smoking smell in our shower. TINY showers, those that fit a 2 stars lodge, not a 4 stars hotel. All the furniture makes IKEA furniture look luxurious. Single (small) elevator for the entire hotel, constantly making you wait for long for the elevator. Half the rooms have views to a parking lot, with zero privacy. And of course the maintenance of the hotel is terrible - AC was only partially functioning - it was leaking in the main lobby, and barely working in the room (we put at 16 degrees all stay). 1 out of 3 coffee machines was broken the entire stay, making lines for coffee very long (add to that that every morning one of the machines ran out of milk and noone bothered to fill it… reducing effective coffee machine to one). Mediocre food. And of course the cheapness…. You feel it everywhere. The liquid hand soap in our room was filled with water instead of soap. The "welcome drink" they give you is limited to 4 very limited drinks, you can't even have a soft drink instead. And once people are already at the bar, they pay for the drink they want (very expensive. A cocktail was 8.40EUR - more than in other much nicer hotels). That is, of course, if you manage to survive the wait at the bar, which is normally staffed with only one person. Btw - when we did take the welcome drink, every "instance" of it was different. Zero consistency. And the pinnacle of the greedy approach was the "Voluntary Tip" added in ch