Perhentian Marriott Resort & Spa

Newly build resorts on a high hill in the island, 2 beaches with staircases 160 & 263 steps, you need to pay for life jackets & snorkelling kit. A bit pricey food yet not delicious & expensive beer. The great room’s singer Mr Farook is very good singer that makes us enjoyed many nights.

We had a great experience at Marriot Perhentian. Smooth check in and wonderful stay. The view from the resort was amazing.

The experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty,  clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.  Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.  The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.   (P.s. the route to long beach is fret with rubbish and flies)

Service and facilities as it should be, food is pricey, superb stay, recommended abd gonna repeat

The service is superb. The Marriot ferry is free for guests from Kuala Besut to Perhentian and vice versa, and it’s very comfortable. We stayed at a sea view room. My family love the room and view and the bathtub. Staffs are very polite and helpful. You will not regret your stay here.

I had a wonderful stay at this hotel. The service was exceptional – the staff were friendly, professional, and always willing to help. The cleanliness of the room and the entire hotel was impressive. Everything was spotless and well-maintained. I also appreciated the facilities provided, especially the pool, kids club, private beach which made my stay even more enjoyable. Highly recommended!