Casa Kimberly Boutique Hotel

Really should have read the reviews before going to this place. What an awful experience. The hostess was extremely rude. We arrived a little before our reservation time along with another couple, and were greeted by a sour faced and grim lady who seemed very put out that she had to deal with customers. She blocked our way up the stairs until we gave our name for the reservation (and seemed disappointed we actually had one). Had thought it might just be us, but watching others arrive she treated everyone with similar contempt. Witnessed a really heart breaking scene when she banned a child because he was wearing slider shoes (not flip flops or crocs as per dress code). He was all dressed up in a cute little jacket and was in tears leaving as their entire party was not allowed in. We should have taken the hint then and left ourselves as it didn't get better from there. This place only seems to be popular because of the movie star link - and age group of customers would support that theory. There are better ways of enjoying Liz Taylor than going to this utterly horrible restaurant.

So, I just want to share an “experience”…..I won’t go into all the detail as it would end up an “essay”……I booked a table for dinner some months back at “Casa Kimberly”. We dined there last year and were captivated by the historical significance of the property. When I booked, I asked for a balcony side table if they could. They have a first come first seated policy, even if you make a reservation, however, I asked because, why not. Last week before we even arrived in PV, “on a whim” I booked a room to stay for the night, a surprise for my partner. I once again reached out about our dinner request and was told, no problem sir, you’re an in-house guest. They only have 9 rooms total. At check-in, another impulse, we upgraded to the “Liz Taylor” suite. Mind blowingly gorgeous & $,$$$ but hey, the history. Once again confirmed my request for our dinning table. Once again, of course Sir. So we arrive 5mins early for our dinner to be shown the last table at the very back of the restaurant. Umm…..this did not sit well with me. To keep it short I went down and spoke with the GM of the place to be told, so what, you get what your given!! This 🤬 set me off my nut, I absolutely let this women have it in no uncertain terms……30 minutes later the host of the restaurant had a table, as asked, ready……the night was ruined, I was livid to have been treated with utter contempt by this obviously incompetent manager who could not of cared less….and, it’s not over yet. The rest of the staff and the service was wonderful throughout the whole stay. This one manager just ruined the whole experience. I am not sure I would ever go back and i certainly would not recommend this place to anyone ever again. So research after, should have done before….same GM mentioned in previous reviews by the way….. Check out this review of C

Best hotel, restaurant, and service. Stay at least a couple times a year (Cleopatra for us!). Butler service experience. Love the spa! Have always had pool to ourselves and even keep our floats and noodles on site for our return trip! Already looking forward to our next stay! They have even arranged van service pick up from airport for incoming family to transport to the Marriott-something that the Marriott would not do! Can’t give enough praise!

Rude staff. Jorge in the restaurant was incredibly disrespectful when staff failed to inform me of certain policies while making the reservation and then failed to send the info that was promised. Have celebrated several special occasions at their restaurant in the past but never again.

Our recent stay at Casa Kimberly was utterly disappointing, and the unprofessional behavior of the General Manager, Juanita Gutierrez, who also claimed to be the owner, was the highlight of our dreadful experience. We requested a late checkout and were granted an extension until 1 PM. However, when we returned to our room at 1:04 PM, we were informed that we would have to pay over $300 (half rent) if we wanted to take a quick shower and grab our belongings. I informed her it would only be 10 minutes, but she was adamant. Juanita was extremely hostile and rude throughout the interaction. Her attitude was completely unwarranted and unprofessional. The staff, as always, were extremely friendly and accommodating. However, the management is absolutely awful. This experience appeared to be more of a money grab, as they would not even let us back into the room to retrieve our belongings. Sadly, due to this bizarre and unpleasant encounter, this will be the last time we stay at Casa Kimberly. We have enjoyed many stays here in the past, but this experience has overshadowed any positive memories we had. We cannot recommend this hotel to others under its current management.

This is the worst place in the world with very bad customer service. Hostess Donna was extremely rude and was a horrible host. We were visiting from SF and went their for dinner and was treated badly. Attaching a pic of her in case you run into her. Please help me get the word out and discourage people to visit this place