Dreams Vallarta Bay Resort & Spa

Costumer service is literally the worst !

Overall was a pleasant stay. Food options for lunch were not optimal. Buffet was very limited for breakfast and lunch. Probably the most limited food options I have ever encountered at a Mexico all inclusive. But the staff were fantastic and the resort was clean.

Disappointing Experience - Not Worth the Money I recently stayed at this resort and unfortunately had a number of issues that made my experience quite disappointing. Upon check-in, I was given a room that had not been properly cleaned. The bed was made, but the sheets were dirty, and there were stains, hair, and a wet spot on the bedding. I promptly requested a sheet change and, upon further inspection, noticed that the room had not been cleaned between guests. I was moved to another room, which was slightly cleaner and had been restocked. However, I still found stains on the blanket and pillow, as well as hair throughout the room. I attempted to switch the sheets myself but discovered that the "clean" sheets also had stains and hair. After specifically requesting clean sheets without any marks, I finally received an acceptable set. While this room was stocked with water bottles and hand soap that the first room was missing, I found it odd that there was no bath mat provided in a room with a shower and tub. The dining options were limited and not very appealing. Room service was particularly disappointing, while the food from the cafe was edible but lacked portion size. The two bars available felt underwhelming, and the shared amenities between the adult-only and family sides of the resort didn’t provide the expected exclusivity. Accessing the resort was also problematic, as there was no designated pedestrian entrance. The only way out involved navigating a steep concret