Hotel Soleil Pacifico

We came here for the day in March 2023. I honestly was not impressed. The lobby is extremely outdated kind of like stepping into a Time Capsule of the 1980’s. It could definitely use new and modern furniture, some nice fresh paint and better decor. Check in was fine. Change rooms are basically a washroom with a few stalls..not convenient at all. The pools are nice, large and clean with good music but the chairs are horrible..very old with what seems to be like gym mats on them so not comfortable. No poolside service so you have to go wait in line and wait every time you want a drink, and the service at the restaurant was extremely slow (im being generous when I say that) and the staff was not very knowledgeable and there was no sense of urgency to serve anyone. Food was ok once we finally got it. Beach was nice and clean. I definitely do not recommend the all inclusive, I do not feel that it is worth it. I think that for the prices that they charge customers they should really update the hotel. It has a lot of potential. Train the staff on better customer service, get better chairs, maybe build a bigger and better changing facility, poolside servers, and definitely an upgrade of the lobby. Would I come back? Perhaps but, only for the day and if improvements were made.

There were cockroaches in our unit. They moved us to a different unit, but we checked out the next day; four days early. The buildings are old and not well maintained. The kitchen was not equipped with basic cooking equipment. The gym smelled very musty and most of the machines did not work. The beach was dirty.

If you are looking for a spectacular hotel to stay in during your visit to the beaches of Guatemala, the Hotel Soleil Pacific is your place. This hotel offers you 106 rooms and 22 bungalows from which you can choose the space that best suits your budget and family type. It has a lot of activities for children and adults. The nature you can appreciate there is very beautiful and relaxing. Also, there are a lot of different kinds of pools, and a delicious variety of food & beverages. It is a three-and-a-half-star rated hotel, and both languages, Spanish and English, are used in activities, menus, customer service, etc. The first option they offer to you is the Standard Room, with a capacity for three people, it includes one king bed or two double beds, a telephone, a private bathroom, air conditioning, a small table with two chairs, a closet, a private balcony, a hair dryer, one microwave and hand, hair and body soap. On the other hand, we have the mini-suites, which have a capacity for five people, it has the same equipment and number of beds as the standard with the exception that this one has one sofa bed, a plasma tv with cable, a safety deposit box, and one kitchen. The last one is the bungalows, these ones also have the same amenities as the last ones, but this one has certain characteristics that make it better than the ones mentioned above. It has a master bedroom with double beds, two bedside tables with lamps, a bathtub with hydromassage, a safe electronic box, and one small kitchen. The price will depend on the room you choose and the number of days you will be staying. Prices are around from 795 to 1,390 quetzales. In addition to staying, there is also a day pass that gives you access to use the facilities for a day and enjoy activities & delicious food options. It includes breakfast, snacks, and unlimited drinks with and without liquor. You can use swimming pools, gardens for recreation, restrooms, hammock area, and beach access. You can also have towels and lockers per person. This pass gives you access from 8:00 am to 5:00 pm. This day pass costs 480 quetzales. The hotel includes a gym to exercise at any time of the day, laundry service, spa service, different types of restaurants, and 24-hour Wi-Fi service. It has a kid's club for children if their parents want to enjoy a romantic dinner or a party at night. You can book any type of social events such as weddings, fifteen birthday parties, congresses, etc. There are three different types of pools, the anchor pool, the cabaña club pool, and the children's pool. The anchor pool does not have a defined schedule, but the club cabaña and the children's pool are open from 8:30 in the morning until 6:30 in the evening. And clearly, the access to the beach is from 5:30 in the morning until 6:30 in the evening. The Pacific Hotel is a large hotel with good facilities that has a big and clean beach of volcanic sand. It is 122 kilometers from the capital city and 51 kilometers from Escuintl

Our first trip to Guatamala and loved it. We were given a Free Trip from our daughter and we picked Guatamala as our location. This was another place that we got to cross off on our bucket list. Only problem was we came during a Holiday for Mexican Independance

Instalaciones viejas e incómodas para el precio que se paga no lo vale. La comida en algunas ocaciones fue aceptable Personal de piscina, bar y recepción con PÉSIMA actitud, es all you can eat y nos cobraron Q25 de una gaseosa (el precio ni en el supermercado más caro de Guatemala es ese) no llamaron nunca al gerente para tener solución a el inconveniente que se tuvo (un amigo tomó las bebidas del área del bar porque no había nadie) En la piscina un niño vomitó y solo recogieron el bonito (se sabe perfectamente que por higiene en otro hoteles se da un tiempo para hacer una buena limpieza) Cajas de seguridad en habitación no funciona. En fin NO LO RECOMIENDO pueden conseguir un mejor lugar por una pequeña diferencia en precio

Ha sido una grata experiencia. El staff ha sido increíble por su alta calidad de servicio al cliente. El hotel tiene mucho espacio para disfrutar, además de varias piscinas, canchas deportivas y una preciosa playa. Como observación la piscina sí estaba sucia, en las orillas se notaba que por dentro no ha tenido mucho mantenimiento, además, habían agujeros de baldosas del piso de la piscina y eso lastimaba un poco los pies. La comida del restaurante es un 10/10 por la variedad, calidad y cantidad que ofrecen. Las bebidas son deliciosas y de buen tamaño. Recomiendo para el paquete todo incluido. El hotel en general tenía infraestructura muy bien cuidada además de amplio parqueo. También brinda gran variedad de actividades recreativas para todas las edades, es perfecto para negocios, viaje de pareja, amigos o familia. Una experiencia increíble.