Holiday Suites Palawan

It was nice stay. Staffs were helpful. Location of this hotel is good.

We recently spent a few nights here and overall, it was a decent experience. The cleanliness of the hotel was good, although I did notice that the chairs in our room could use a vacuum, as they had some dark stains. Additionally, the room’s smell could be improved to create a more welcoming atmosphere upon arrival. On the plus side, I absolutely loved the mattress and comforter; they made for a very comfortable sleep. The location is a major advantage, being right in front of the mall, making it easy to access shopping and dining options. The staff were generally nice and accommodating, though I found the waiter at the restaurant to be a bit shy. He seemed to lack communication skills, as he didn’t greet customers or smile, which detracted from the overall experience. I think he could benefit from some additional training in customer service. As for the food, while it was fine, I felt that the prices were a bit steep considering the typical quality and serving sizes. In summary, while it's not a luxury hotel, it provides a decent stay with comfortable accommodations and a good location. It just needs a few improvements in cleanliness, ambiance, and service training to enhance the guest experience. I appreciated the thoughtful touch of receiving pens upon checkout :)

Had everything I needed but the pool wasn’t able to be used with was disappointing to find out when I got there

Nice and clean. Room gets a little noisy from the road traffic early in the morning. Pool was NOT working.

Clean hotel, staff very friendly and helpful! Right by mall.

Staff were accommodating and friendly Good ambiance