Princesa Garden Island Resort and Spa

I rarely leave reviews, but our stay at Princesa Island Resort and Spa in Puerto Princesa was so disappointing that I feel compelled to warn others. From the moment we arrived, it was clear that guest experience is not a priority. The front desk staff were rude, unhelpful, and made us feel like we were a bother rather than valued guests. We booked our room online and were not informed that there would be loud construction happening directly above the rooms starting at 8am. So much for sleeping in or enjoying a peaceful vacation. The beds were incredibly uncomfortable—hard as a rock—and the room itself was not clean. The curtain smelled strongly of mold and mildew, and the general cleanliness left a lot to be desired. The on-site restaurants were another disaster. Service was painfully slow, and it seemed like the staff didn’t care. After waiting over an hour for dinner one night, we gave up and left. We couldn’t help but feel like we were treated differently for not being Filipino, which was deeply upsetting. To make matters worse, the place was swarming with mosquitos, and the spa—which should’ve been relaxing—left me bruised. I asked for medium pressure during my massage and had to plead for them to go gentler, but was ignored. Overall, it was a truly horrible experience. I would never stay here again and strongly advise others to avoid this place. There are far better options in Puerto Princesa—this resort is a huge disappointment.

My experience at Princesa Garden was beyond my expectations. To be honest, I was a bit worried at first because I had read a review saying the resort wasn’t nice and had many issues, especially due to ongoing renovations. But when we arrived, I was pleasantly surprised—it was actually very nice! The resort was clean, the staff were incredibly accommodating and helpful, and the overall atmosphere was relaxing. The food was great—yes, it was a bit pricey because of the added VAT and service charge, but it was delicious, so it was worth it. Overall, I would definitely recommend this place! 😊

Great facility plenty of activities, services where fantastic, the gym especially was sensational and I would absolutely recommend this resort to anyone after a luxury holiday in the Philippines

Honestly, the place was okay. Had a lot to offer but definitely not as great as they advertise it to be. A lot of things are under construction or not well maintained. They were also quite unresponsive to emails and calls prior to and during our stay. Taking up to 4 days before getting a response. But what really hurts the experience is the reception. They aren’t very welcoming or accommodating at all. I booked this place for our honeymoon but it didn’t feel special at all. I had messaged them in advance but we were assigned a double room instead of a king. Requested to transfer but their general tone wasn’t very understanding. Only after I had complained about the room having a broken shower door they transferred us to another room (still a double though). Even then the room we got moved to had a stinky shower area due to the drain not working. It overflowed every time we showered. I didn’t say anything though since the guest services seemed very annoyed every time I called and I didn’t want to be a difficult guest. There were also a couple of instances the staff had forgotten my orders at the restaurant. I don’t know if this is because they are understaffed or just forgetful. The pool attendants, room attendants, and security staff were always so polite and nice though. The place and the service (especially) didn’t quite match my expectations based on their advertising and reviews I had read. But I guess if you don’t have any expectations this place is okay.

Nice area with lots of green, nice pool, rooms good size. Great rooftop bar. But seafront is in disrepair and food below average.

We enjoyed specially the pool access but there seems to be a lot of mosquitoes.